1week 1 Introduction To Projectquality Managementkamyar Shahrooz Mba ✓ Solved

1 Week 1: Introduction to Project Quality Management Kamyar Shahrooz, MBA, PMP® Welcome to PJM6135! PJM6135: Project Quality Management – Designed to give you a deeper understanding of project quality management – Aligned with the PMBOK ® Guide fifth edition – Introduction to the processes, tools and techniques of project quality management – Pre-requisites • PJM6000: Project Management Practices - Required • PJM6025: Project Scheduling and Cost Planning (highly recommended) • Review contract and complete the academic honesty assignment • Activate your free Blackboard IM account 2 Welcome to PJM6135! • Instructor – Kamyar Shahrooz – 20+ years experience as a practicing project manager – 10+ years as a PMP® – BS in Electrical and Computer Engineering – Masters in MBA • Project and business portfolio management • Process improvement projects • PMO development • Strategy alignment • Student Introductions – Please introduce yourself on Blackboard > Discussion Board > Introduce Yourself! *PMP is a registered mark of the Project Management Institute, Inc.

3 Learning Objectives • Define quality management • Demonstrate an understanding of the history of quality management • Define project quality management • Explain the importance of project quality management • Define Quality • Differentiate between quality and grade • Compare and contrast various definitions of quality • Explain the role of data collection and analysis in quality management 4 What is Quality? • “The degree to which a set of inherent characteristics fulfil requirements†(ISO 9000) • Requirements are defined by customers/stakeholders or market demand • A quality project plan starts with collection of requirements • A quality product/service reflects the voice of the customer in the design and manufacturing process 5 What is Quality Management • “The total amount of activities of the general management function which determine the policy in the field of quality, in order to implement the objectives and responsibilities in the quality system by specific means, such as: quality planning, quality control, quality assurance and quality improvement†(ISO 9000) • A management methodology aims at achieving organizational objectives through continuous improvement, customer satisfaction, and innovation 6 What is Project Quality Management? • “The processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken†• Project Quality Management works to ensure that the project requirements, including product requirements, are met and validated 7 PMBOK ® Guide, 2015 Why Quality Management? • Encourages a system approach to value creation • Ensures that customer requirements are translated into design requirements at each step in management of projects and product development • Fosters employee involvement in project and organizational processes • Enables continuous improvement of project and organizational processes • Enhance innovation to compete in the future 8 How do we manage project quality? • Plan Quality Management: The process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements • Perform Quality Assurance: The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.

9 PMBOK ® Guide, 2013 How do we manage project quality? (Cont.) • Control Quality: The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes 10 PMBOK ® Guide, Craftsmanship > Pride > Ownership Industrial Revolution (1900s) > Repeatability > High speed > Scientific management of FW Taylor > Walter A. Shewhart introduce SPC in manufacturing (1920s) Post World War II > Total Quality Management (TQM) > W. Edward Deming > Joseph M. Juran > Philip Crosby and > Kauru Ishikawa Quality and Deming • Quality can only be defined in terms of the agent, that is, the customer • Poor quality results from poor management of the system for continual improvement • Deming’s 14 Points for Management • Plan-Do-Check-Act (PDCA) or the Deming’s wheel 12Photo credit: www. mn.gov Quality and Juran • Defined quality as “Fitness for use†• Proposed a quality trilogy : – Quality planning – Quality control – Quality improvement • Introduced the concept of “cost of quality†• Pareto’s Law or the 80/20 rule 13Photo credit: Quality and Crosby • “Conformance to requirement†• Popularized the “zero Defects†approach • Emphasized the behaviour and motivational aspects of quality improvement • Proposed also 14 points of quality improvement 14 Photo credit: Quality and Ishikawa • An enterprise-wide activity with the aim of delivering products and services that provide stakeholder satisfaction • Developed the concept of quality circles • Provided the basic seven tools of quality (B7) for continuous improvement 15 Photo credit: Dimensions of Product Quality • Performance • Features • Reliability • conformance • Durability • Serviceability • Aesthetics • Perceived Quality 16 Dimension of Service Quality • Tangibles • Service Reliability • Responsiveness • Assurance • Empathy 17 Quality vs.

Grade • Grade is a design intent • A category assigned to deliverables having the same functional use but different technical characteristics • A high quality product may be of low grade • A high grade product but of low quality is a failed product Quality and the project triangle Quality Data Collection and Quality • “Collecting high quality data is essential to the success of any project, process improvement or new product development†(American Society for Quality) • Collecting high quality data requires an understanding of data and of the process being studied • A structured, transparent, and participative approach is required to succeed 20 What are data? • A collection of observations related to a particular • Question • Person or group of people • Population • Problem • Process • Experiment • Event or • Place 21 Various types of data? • Two types of data • Categorical • AKA qualitative data or nominal data • Examples: defective or nondefective; red, yellow, or blue; pass or fail • Numeric or quantitative data • Count • Examples: Number of students in the class, number of team members with PMP certification • Continuous (aka interval/ratio data) • Size, weight, and time 22 Data in quality management • In quality management data are divided into one of two types: • Variables data • Continuous data • Attributes data • Categorical data • Count data 23 Why do we need data in QM? • Analyse process stability • Understand patterns and variability • Identify common and special causes of problems • Initiate process improvement projects • Provide customer satisfaction • Run effective and efficient projects and businesses 24 How do we collect data? • Random sampling • Randomized experiment • Sampling from stable processes 25 Minitab User Interface 26 Data Types in Minitab 27 Questions for your research • What is the history of the Plan-Do-Check-Act (PDCA) concept? • How does PDCA compare with Ishikawa’s quality circles? • You may want to show similarities and differences • Advantages and disadvantages 28 Summary • Defined quality • Defined quality management • Reviewed the most well-known quality management gurus and their contributions to the field of quality management • Took a look at Garvin’s eight dimensions of quality and PZ& B’s five dimensions of service quality • Explained the importance data and data collection in quality management 29 References 1.

Foster, S.T. (2013). Managing quality: Integrating the supply chain (5th Ed.). Upper Saddle River, NJ: Prentice Hall. ISBN: . 2.

Kerzner, H. (2013). Project management: A systems approach to planning, scheduling, and controlling (11th ed.). Hoboken, NJ: John Wiley & Sons, Inc. ISBN: . Larson, E. & Gray, C. (2013).

Project Management: The Managerial Process with MS Project , 6th edition, New York, NY: McGraw-Hill/Irwin ISBN: . Minitab 17 Statistical Software (2010). [Computer software]. State College, PA: Minitab, Inc. ( 5. Project Management Institute (PMI) (2013). A Guide to the Project Management Body of Knowledge 5th Ed.).

ISBN: . Rose, K. H. (2014). Project Quality Management: Why, What and How, (2nd Ed.), Plantation, FL: J. Ross Publishing.

ISBN: . Photo credits: and 30 Rubrics for Artistic Expression Reflection Paper Religious Visit (15 POINTS / 15 %) Religious Visit - Reflection Paper In preparation for the “religion†session, you are required to attend a religious service of some kind that you are NOT already familiar with, and write a short report based on your experience. The assignment description for this will help guide what to focus on during your visit. You will be graded on content and how well you understand the course material, reasoning and how well you synthesize material, as well as grammar and mechanics. 1.

Write a short TWO-page essay reflecting on the religious service you have attended. 2. You will want to reflect on the issue at hand using facets of Artistic Expression you have learned in the course (reflect on symbols, rituals, music, art pieces, non-verbal aspects, community feedback, participants, structure, meanings, etc.) 3. You will be graded on content and how well you understand the course material, reasoning and how well you amalgamate the material. 4.

Proper grammar and mechanics is crucial and will be a part of your grade. 5. You will submit your paper to the Turnitin.com dropbox link within your course. 6. Format: margins 1’, 12pt. font, single space.

7. Follow APA style. 8. Submit a single file word (.doc) document format or PDF(.pdf) document format. Excellent (15 point) Acceptable (8-12 point) Unacceptable (0-7 points) Score Content The essay illustrates exemplary understanding of the course material by thoroughly and correctly: (1) addressing the relevant content; (2) identifying and explaining all of the key concepts/ideas; (3) using correct terminology; (4) explaining the reasoning behind key points/claims; and (5) (where necessary or useful) substantiating points with several accurate and original examples.

The essay illustrates rudimentary understanding of the course material by: (1) mentioning, but not fully explaining, the relevant content; (2) identifying some of the key concepts/ideas (though failing to fully or accurately explain many of them); (3) using terminology, though sometimes inaccurately or inappropriately; and (4) incorporating some key claims/points, but failing to explain the reasoning behind them (or doing so inaccurately). The essay illustrates poor understanding of the course material by (1) failing to address or incorrectly addressing the relevant content; (2) failing to identify or inaccurately explaining/defining key concepts/ideas; (3) ignoring or incorrectly explaining key points/claims and the reasoning behind them; and (4) incorrectly or inappropriately using terminology.

Reasoning The essay reflects expert reasoning by: (1) synthesizing material; (2) making connections between relevant ideas/claims/points; (3) presenting an insightful and thorough evaluation of the relevant issue or problem; (4) identifying and discussing important nuances in the relevant material; and (5) identifying and discussing key assumptions and/or implications. The essay reflects basic reasoning by: (1) synthesizing some of the material, though remains vague and undeveloped; (2) making a few connections between ideas/claims/points, but ignoring or inaccurately connecting others; (3) evaluating the issue/problem at a very basic/superficial level; and (4) ignoring assumptions and implications.

The essay reflects substandard or poor reasoning by: (1) failing to synthesize the material or doing so inaccurately; (2) failing to make connections between ideas/claims/points or doing so inaccurately; and (3) failing to evaluate the issue or problem. Writing, Grammar The essay is clear, and concise as a result of: (1) appropriate and precise use of terminology; (2) absence of tangents and coherence of thoughts; and (3) logical organization of ideas and thoughts. (4) complete sentences, free of spelling errors and uses correct grammar, (5) follows correct formatting style, (6) falls between the minimum and maximum N/A The essay does not communicate ideas/points clearly due to: (1) inappropriate use of terminology and vague language; (2) reliance on disjointed and incomprehensible thoughts and clauses; and (3) lack of recognizable organization. (4) no sentence structure, many spelling errors and unacceptable grammar, (5) does not follow correct formatting style, (6) does not fall between the minimum and maximum Mechanics It is a 2-3 page essay It is a 1-2 page essay It is a 0- 1 page essay TOTAL

Paper for above instructions

Introduction to Project Quality Management

Project management is an integral component of successful business operations, with project quality management (PQM) serving as a key driver of effectiveness and efficiency in projects. This paper seeks to define project quality management, its significance, and the processes involved in maintaining quality within projects. Additionally, the paper explores the history of quality management and highlights the importance of data collection and analysis in quality management initiatives.

What is Quality?

Quality can be defined as “the degree to which a set of inherent characteristics fulfill requirements” (ISO 9000). Understanding quality is crucial for project managers as it sets the foundation for defining project deliverables and meeting stakeholder expectations. Defining quality in terms of customer expectations is vital, as this helps shape the project's requirements (Foster, 2013).

Understanding Project Quality Management

Project Quality Management involves “the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken” (PMBOK, 2013). This definition underscores the necessity of aligning project deliverables with the expectations of stakeholders and ensuring adherence to quality standards throughout the project lifecycle.

The Importance of Project Quality Management

Quality management in projects ensures that stakeholders' needs are identified and met with suitable deliverables. The importance of PQM is multifaceted, including the following aspects:
1. Systematic Approach to Value Creation: By establishing quality policies, organizations can systematically improve their processes, leading to increased value creation.
2. Enhanced Customer Satisfaction: Quality management processes ensure that products and services meet customer expectations, leading to higher levels of satisfaction.
3. Employee Involvement: PQM fosters a culture of quality and encourages employee involvement, which is essential for identifying flaws in processes and suggesting improvements (Rose, 2014).
4. Continuous Improvement: Quality management promotes continuous improvement, which contributes to organizational sustainability and competitive advantage over time.

Key Components of Project Quality Management

Project Quality Management is typically divided into three main processes, as elucidated in the PMBOK Guide (2015):
1. Plan Quality Management: This process involves the identification of quality requirements and definitions of how these will be achieved in the project. Here, project managers develop a quality management plan that outlines the quality standards relevant to the project and how compliance will be measured.
2. Perform Quality Assurance: This involves the auditing of quality requirements and the results from quality control to ensure that appropriate standards and operational definitions are being met. It reflects proactive measures to enhance project performance.
3. Control Quality: This process measures and monitors outcomes to gauge project performance in terms of quality. Feedback from control quality processes informs adjustments and necessary changes to improve project deliverables continually.

Historical Context of Quality Management

Quality management has evolved significantly over the years, with contributions from various quality management experts. A few key figures include:
- W. Edwards Deming: Known for his '14 Points for Management' and the PDCA (Plan-Do-Check-Act) cycle, Deming emphasized the importance of management commitment in achieving quality (Deming, 1986).
- Joseph M. Juran: Developed the concept of “fitness for use” and proposed the quality trilogy: quality planning, quality control, and quality improvement (Juran, 1999).
- Philip Crosby: Advocated for the “zero defects” philosophy, placing a strong emphasis on quality as a management responsibility (Crosby, 1979).
- Kauru Ishikawa: He introduced quality circles and the seven basic tools of quality, which are instrumental in continuous improvement processes (Ishikawa, 1985).

Quality vs. Grade

Quality and grade are concepts that are often confused. Grade refers to a category assigned to deliverables having the same functional use but differing technical characteristics. In contrast, quality refers to how well a product meets its intended purpose, irrespective of its grade. For example, a high-quality product could fall into a low-grade category if it meets the design intent effectively (Kerzner, 2013).

The Role of Data Collection in Quality Management

Data collection is fundamental to quality management, influencing decision-making processes and providing insights into project performance. High-quality data enables:
1. Analysis of Process Stability: Understanding variability and stability in processes helps identify patterns and issues (American Society for Quality, 2023).
2. Initiation of Improvement Projects: Data helps identify areas needing improvement and measures the effects of quality initiatives.
3. Customer Satisfaction: By collecting and analyzing relevant data, organizations can ensure that customer needs are met consistently.

Conclusion

Project Quality Management is a crucial component of project management that integrates various processes and methodologies to ensure that projects meet their quality objectives. Understanding the significance of quality management, its historical evolution, and the role of data collection enables project managers to enhance project outcomes.

References

1. American Society for Quality. (2023). Quality Management Principles. Retrieved from [https://asq.org/](https://asq.org/)
2. Crosby, P. B. (1979). Quality is Free: The Art of Making Quality Certain. New York: McGraw-Hill.
3. Deming, W. E. (1986). Out of the Crisis. Cambridge, MA: MIT Press.
4. Foster, S. T. (2013). Managing Quality: Integrating the Supply Chain (5th ed.). Upper Saddle River, NJ: Prentice Hall.
5. Ishikawa, K. (1985). What is Total Quality Control? The Japanese Way. Englewood Cliffs, NJ: Prentice Hall.
6. Juran, J. M. (1999). Juran's Quality Handbook (5th ed.). New York: McGraw-Hill.
7. Kerzner, H. (2013). Project Management: A Systems Approach to Planning, Scheduling, and Controlling (11th ed.). Hoboken, NJ: John Wiley & Sons.
8. PMBOK® Guide (2013). A Guide to the Project Management Body of Knowledge (5th ed.). Newtown Square, PA: Project Management Institute.
9. Rose, K. H. (2014). Project Quality Management: Why, What and How (2nd ed.). Plantation, FL: J. Ross Publishing.
10. Larson, E. & Gray, C. (2013). Project Management: The Managerial Process with MS Project (6th ed.). New York, NY: McGraw-Hill/Irwin.
Incorporate this knowledge into your practice for effective project management through careful adherence to quality management principles.