Case Study For Mis 589company 360 Xyz Inc Networking Is Located In ✓ Solved

Case Study for MIS 589 Company 360 (XYZ Inc.) networking is located in Brooklyn, NY. This company provide telephone support especially help desk support for multiple type of business include retail, travel, manufacturing and infrastructure related. Started 5 years ago with only 4 staff members, it has expanded to a main branch office (in Queens) that support now all the help desk support. The number of employees in Queens are approximately 20 and there is aggressive plan to expand the business because of high demand of help desk support. You can use this as a template and make assumptions as you go along each week with your work.

A typical diagram is shown below for their Brooklyn office. They are implementing the Queens office as well. Diagram of the company Network Brooklyn office: The modem connection goes to the WAN provider and connects to the Queens Center. Modem connections to the Queens center via WAN provider. The following diagram shows a tentative sketch of the Queens center with their server, IP phones, and smart phones, firewalls, switches and routers.

Internet connection from Home office School of Business Learning Team Charter for -level courses School of Business - Version 1. Learning Team Charter – QNT/351 Team E Overview A learning team is defined as a group of individuals who work to accomplish mutual goals and output (University of Phoenix, 2014). Throughout your academic journey, you will have an opportunity to engage in learning that will support you in developing skills associated with the University Learning Goals of collaboration, communication, critical thinking and problem solving, information utilization, and competence and professional values. Learning teams involve group participation and discussions; however, the outcome is for the team to submit one deliverable in which every member of the team contributes.

While a grade is awarded to each team member, not all team members receive the same grade as grades are awarded based upon the contributions of the team member. Your faculty member will assign learning teams as students will work together to submit Learning Team assignment(s). Reference University of Phoenix (2014). Learning team toolkit : Team basics. University of Phoenix Library.

Instructions Complete the Team Member Contact Information, Learning Team Assignment Project Plan by Week, and Team Expectations tables. Each team member should participate in the discussion and completion of each section of the Learning Team Charter. This assignment is worth 5 points. Team Member Contact Information Name Phone Time Zone Availability during Week Additional Non-Student Email Contributed to Completion of the Charter? Yes/No Stacy Rhodes EST 10am -12pm and 4pm – 10pm [email protected] Yes Cameron Clarke N/A Est 11 am- 12pm-Sun -Thrs 24 hrs Fri-Sat [email protected] Yes Learning Team Assignment Project Plan by Week Create a project plan for each Learning Team assignment using the table below.

Determine as a group, the Project Plan table elements. As there are Learning Team assignments which will require you to collaborate with your teammates to complete your assignments for the duration of this course, each team member has an opportunity to document how the team will achieve its assignment deliverables. To ensure full team participation, please complete the project plan to establish Learning Team guidelines for your weekly team assignments. Keep in mind that only those who participate in team discussions and contribute to the completion of the assignment will earn points. Note : On the title page for your Learning Team assignments, only include the names of the team members who contributed to the completion of the team assignment.

Please refer to your Learning Team Charter to review Learning Team expectations. For each Learning Team assignment for this course, establish team guidelines by completing the table below. Learning Team assignments may not be due every week. Please list the assignments due each week. If there is no Learning Team assignment due, list N/A in the category for the week.

Week 1 Team Deliverable (There are no Learning Team assignments due in Week 1. However, learning teams will be assigned. Once your Learning Team has been assigned, you are welcome to begin discussions with your Learning Team. You do not have to wait until Week 2 to engage with your Learning Team.) Week 2 Team Assignment Team Lead Name Assignment deliverable (Copy and Paste from Course Syllabus) Review the Charter and Project plan. Review the weekly Learning Team deliverables.

Complete the provided Learning Team Charter and Project Plan, including the following: team member contact information, project by week, learning team expectations, team discussion questions. Assignment due date (Copy and Paste from Course Syllabus) 12/11/2017 Identify each team member’s contribution and create timelines Cameron Clarke-learning team response Week 3 Team Assignment Team Lead Name N/A Assignment deliverable (Copy and Paste from Course Syllabus) Scenario: You are employed as a statistician for a company that makes household products, which are sold by part-time salespeople who work during their spare time. The company has four salespeople employed in a small town. Let us denote these salespeople by A, B, C, and D.

The sales records (in dollars) for the past 6 weeks for these four salespeople are shown in the table below. Week A B C D Your supervisor has asked you to prepare a brief report comparing the sales volumes and the consistency of sales of these four salespeople. Use the mean sales for each salesperson to compare the sales volumes. Choose an appropriate statistical measure to compare the consistency of sales. Make the calculations on the Microsoft® Excel® file, "Measuring Salespeople Performance Template," and write a report of 350 words comparing the sales volumes and the consistency of sales of these four salespeople.

Format your paper consistent with APA guidelines. Assignment due date (Copy and Paste from Course Syllabus) 12/18/2017 Identify each team member’s contribution and create timelines Everyone’s part is due 48 hrs prior to the team lead so that he/she can consolidate and have ready for the full team review 24hrs prior to make corrections Week 4 Team Assignment Team Lead Name Assignment deliverable (Copy and Paste from Course Syllabus) Purpose of Assignment The purpose of this assignment is to provide practice on probability and measures of relative standing so students can use these skills for their Signature Assignments. Assignment Steps Resources: Microsoft® Excel® and Student Resources Guide Complete the six exercises on the Microsoft® Excel® file, "Measures of Relative Standing and Probability Distribution Problem Set Template." Click the Assignment Files tab to submit your assignment.

Note: Grades are awarded based upon individual contributions to the Learning Team assignment. Each Learning Team member receives a grade based upon his/her contributions to the team assignment. Not all students may receive the same grade for the team assignment Assignment due date (Copy and Paste from Course Syllabus) 1/8/2018 Identify each team member’s contribution and create timelines Everyone’s part is due 48 hrs prior to the team lead so that he/she can consolidate and have ready for the full team review 24hrs prior to make corrections Week 5 Team Assignment Team Lead Name none Assignment deliverable (Copy and Paste from Course Syllabus) Assignment due date (Copy and Paste from Course Syllabus) Click here to enter a date.

Identify each team member’s contribution and create timelines Learning Team Expectations Establish team expectations by completing the table below. Determine as a group, how you will address the ground rules for engagement. Each team member should contribute to a discussion leading to consensus around team expectations. Ground Rules for Engagement Learning Team Response Steps the Team will Take to Address Unmet Team Expectations Participation How often should team members meet to discuss an assignment deliverable? Request that the team start a form or email line for each assignment and communicate as needed during the week of assignment.

Or Every Sunday and rough draft day start a line of communication. If a team member is not participating the team lead will send a private message to the instructor. We will as a team complete the unmet part of the assignment to assure a completed assignment is submitted Collaboration How will we work with others to achieve our assignment goals and work through conflict? We will use recommended channels of communication as a point of contact. We will also correspond to the whole team as 1 line of communication so no one misses information As a team, we shall be open to discuss any conflicts or disagreements accordingly first, if unable to resolve the conflict in that manner then we will bring it up to the instructor’s attention.

Communication What modes of communication will we use? Where will we communicate? The best form of communication will be to email or text per information provided. Phone calls and conference calls will be addressed as needed. 1.

Post a message on the UoP; 2. Send an email to the student; 3. Send a message via text; Followed by a phone call. Team contributions What are the expectations for equitable contributions from each team member? We will break each assignment up into portions and divide the work as equally as possible and contact one another with any questions.

To make sure everyone is on the same page, we will post a message with our names assigned to selected tasks. Assignment deadlines Identify the dates in which team contributions assignments are due. (Include dates for draft submission and final submission) Request that all draft are due 2days before assignment due date, the will allow the preparer a day to put assignment together and the team a day to review before submittal. If a team member is unable to finish their portion by the due date assigned, they will communicate accordingly and keep the team up-to-date. Other Considerations Include any other special considerations for this team. Contact team as a group for any delays of emergencies.

May 2016 MIS 589 Applied Research Project MIS589 Project Milestone 5 Network Security Inventory of Assets Asset Importance Most Important Security Requirement Description Owner(s) MIS589 Project Milestone 5 Network Security Threat Scenario Asset Asset Importance Threat Description Likelihood Impact on ___ Confidentiality ___ Integrity ___ Availability Impact Area Priority Impact Score Financial Productivity Reputation Legal Impact Score Risk Score (likelihood x Impact Score) Risk Control Strategy ___ Accept ___Mitigate ___ Share ___Defer Risk Mitigation Controls MIS589 Project Milestone 5 Network Management Network Manager Job Posting MIS589 Project Milestone 5 Project Experience What did you learn from this project?

List the knowledge, skills, and abilities. What are some of the ways by which you will extend your knowledge, skills, and abilities that you acquired by doing this project? 1

Paper for above instructions

Networking, Security, and Management Strategies at XYZ Inc.: A Case Study

Introduction

XYZ Inc., a burgeoning company based in Brooklyn, New York, has established itself in the realm of help desk support across various sectors, including retail, travel, manufacturing, and infrastructure. Since its inception five years ago, it has experienced significant growth, especially with the expansion of its operations to a primary branch office in Queens. This case study aims to analyze XYZ Inc.'s networking strategy, security protocols, and management practices while suggesting potential improvements for efficiency and functionality.

Current Infrastructure Overview

XYZ Inc. operates with a dual-office setup: the Brooklyn office, which serves as a support hub, and the Queens center, which deals with direct customer interaction through telephonic support. The networking infrastructure comprises various components:
- Modem: Connects to the WAN provider, serving both locations.
- Server: Handles internal data management and provides centralized storage.
- Firewalls and Routers: Essential for safeguarding the company's network against external threats.
- Switches: Facilitate communication between different devices within the network.
- IP Phones and Smartphones: Used for direct communication with clients.

Networking Challenges

XYZ Inc. faces several challenges as it continues to grow:
1. Bandwidth issues: With increasing traffic, the existing internet connection may not suffice, leading to poor service quality.
2. Data Security Vulnerabilities: The growing reliance on digital communication amplifies the risk of data breaches (Cheng et al., 2020).
3. Scalability Concerns: The current setup may not support future expansions as new technologies emerge.

Proposed Networking Solution

To address these challenges, XYZ Inc. should consider the following network enhancements:

1. Upgrade Internet Connectivity

Moving to a higher-tier service with increased bandwidth will enhance overall productivity, ensuring that the staff can handle numerous simultaneous calls without compromising call quality (Ali et al., 2019).

2. Implement Advanced Firewall Solutions

Investing in next-generation firewall technology will provide better intrusion prevention and detection capabilities. This can help mitigate the risk of cyber threats, which are increasingly sophisticated (Xu et al., 2021).

3. Cloud Migration

Migrating to cloud-based solutions would allow for better scalability. Cloud services provide flexibility and can be adjusted based on immediate needs, without the heavy upfront costs associated with physical hardware (Mell & Grance, 2017).

Security Strategies

With the increasing risks associated with cyber attacks, implementing strong security measures is paramount. XYZ Inc. must focus on the following areas:

1. Regular Training and Awareness

Conducting regular training sessions for employees on the importance of data security can reduce the likelihood of breaches caused by human error. As stated by Hadnagy (2018), fostering a security-conscious culture is critical for protecting organizational assets.

2. Data Encryption

By encrypting sensitive data both in transit and at rest, XYZ Inc. can further protect client information from unauthorized access (Rao et al., 2021).

3. Continuity Planning

Creating a comprehensive disaster recovery plan will ensure that XYZ Inc. can maintain operations even in the event of a critical failure. Backup solutions and replication will be necessary to safeguard vital data (Börjesson et al., 2020).

Management Practices and Team Collaboration

XYZ Inc.’s work culture plays a significant role in its ability to deliver quality service. By implementing the following practices, team collaboration can improve:

1. Regular Team Meetings

Establishing regular touchpoints for discussion can keep all team members aligned and informed. This can help in identifying issues promptly and collaborating on solutions (Tuckman, 1965).

2. Role Clarity

Clearly defining the roles and responsibilities for every team member ensures that tasks are completed efficiently and there’s accountability, minimizing overlaps and gaps in service delivery.

3. Performance Metrics

Setting and evaluating key performance indicators (KPIs) can help XYZ Inc. gauge the productivity and effectiveness of its help desk support. Metrics can include response times, resolution rates, and customer satisfaction scores (Heskett et al., 1994).

Future Considerations

As XYZ Inc. prepares for further expansion, a proactive approach to both technological and managerial development is essential. The following strategic steps can be taken:
- Scalable Technology Solutions: Adopting technologies that allow for easy scaling will be necessary as the business grows.
- Data Analytics Integration: Leveraging data analytics for performance monitoring will provide insight into customer behavior and needs, allowing for personalized service offerings (Graham, 2019).
- Building Strategic Partnerships: Collaborating with other IT firms or service providers can enhance service offerings and technical capabilities.

Conclusion

XYZ Inc. stands at a pivotal point in its growth journey. Strengthening its networking infrastructure, improving security protocols, and enhancing management practices will prepare the company for future challenges and opportunities. By adopting these strategic improvements, XYZ Inc. can ensure that it continues to provide exceptional help desk support, further solidifying its position in the industry.

References

1. Ali, N., Othman, M., & Alsaleh, S. (2019). The impact of internet services on organizational performance. Journal of Business Research, 98, 827-835.
2. Börjesson, M., Fagerström, A., & Milling, P. (2020). A systematic review of disaster recovery planning: a framework for future research. International Journal of Disaster Risk Reduction, 48, 101-113.
3. Cheng, Y., Huang, Y., & Wu, K. (2020). Cybersecurity and associated organizational responses to avoid major incidents. Information & Management, 57(4), 103262.
4. Graham, M. (2019). Data analytics for service providers: A guide to application and impact. Service Business, 13(1), 1-13.
5. Hadnagy, C. (2018). Social Engineering: The Science of Human Hacking. Wiley.
6. Heskett, J.L., Sasser, W.E., & Schlesinger, L.A. (1994). The Service Revolution. Harvard Business Review Press.
7. Mell, P., & Grance, T. (2017). The NIST definition of cloud computing. National Institute of Standards and Technology.
8. Rao, L.F., Tomar, J., & Wang, X. (2021). Data security and privacy in Big Data: A review. Journal of Computer and System Sciences, 112, 19-30.
9. Tuckman, B.W. (1965). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384–399.
10. Xu, X., Chen, T., & Dong, X. (2021). Next-generation firewalls for network security. Computers & Security, 111, 102582.
This case study serves as a foundational analysis of XYZ Inc.'s current practices while suggesting crucial enhancements toward a more robust and secure operational framework, thus enabling the company to thrive in a competitive marketplace.