Chapter 19organizational Interpersonal And Group Communication In T ✓ Solved

Chapter 19—Organizational, Interpersonal, and Group Communication in Team Building 1. Define communication and discuss its importance in healthcare 2. Name three variables that can affect organizational communication—assign their impact on outcomes 3. What are some channels of communication in an organization? Why is this important to know?

4. What are the various communication methods? Is one better than another? 5. What are the elements of non-verbal communication?

Which of these are you aware of and use in your relationships? 6. Name 4 types of communication—strengths and weaknesses of each? 7. SBAR—What does this mnemonic stand for?

8. What are the main points of importance about the ANA/NCSBN Principles for Social Media/Social Networking use? 9. Name one way you will adapt your current usage of social media as you become a professional nurse 10. What does HIPAA stand for?

What is its importance in healthcare? 11. Name 5 ways a nurse can violate HIPAA 12. What is the EHR—and what are risks nurses must be aware of? 13.

What are the 4/5 phases of group formation? 14. Name and define 3 group building and maintenance roles in groups 15. Define the generational diversity that is present in the nursing profession. Chapter X —Saint Elsewhere 1.

Define Case Management Nursing 2. What are critical pathways and multi-disciplinary action plan (MAP)—how do they support patient care? 3. What are the main principles governing the work of case managers? 4.

What are some of the main principles guiding a Magnet-designated facility? 5. How do you relate the 14 forces of magnetism to excellence in nursing practice? 6. Define shared governance and its relationship to nursing practice 7.

Define the term organizational culture—what might it contain that would contribute to excellent patient care? IT 210: Business Systems Analysis IT 210: Business Systems Analysis 3 [This is an APA-formatted template for the final project: Please be sure to remove ALL of the example content from this document prior to submission, as it is only there to help and provide examples. Example content is highlighted and surrounded with brackets within the document.] Contents Introduction 5 Problem Statement 5 Two Technologies 5 Business Requirements 5 Objectives 5 Project Description 5 Key Technology Requirements 6 Competitors and Technology 6 Technology One [Replace heading with the technology selected (e.g., Social Media)] 6 Technology Two [Replace heading with the technology selected (e.g., Social Media)] 6 Technology Solutions 7 Technology One 7 Technology Two 7 Recommendations 8 Technology Solution 8 Overall Benefit 8 Security Considerations 8 Security Features 8 Third-Party Vendors 8 Internal Safeguards 9 References 10 [Footnotes] 11 [Tables] 12 [Figures title:] 13 Final Paper Introduction [Your Introduction must include the following two elements at a minimum] Problem Statement1 [Clearly state the problem that the business owner is seeking to solve.

Be sure to address the question of what your business ultimately wants to do.] Two Technologies [Identify and briefly describe the two technologies , from the list provided, that you will research in your business systems analysis.] Business Requirements Objectives [Explain the objectives of undertaking this project to integrate new technology. In others words, what should the project accomplish, and how does it support the goal of your business?] Project Description [Provide a project description that explains the purpose of the project. Be sure to address the following:] i. What does your business need to do to satisfy the objectives? ii. What are the desired results at the end of the project? iii.

Why is it important for your business owner to consider implementing new technology? Technology Requirements [State the key technological requirements that will be required of any new technology in order to effectively solve your business’s problem. In other words, what specifically does the technology need to be capable of doing? ( These are the technology requirements in the decision matrix. )] Competitors and Technology [In the section below, you will describe two competing companies that operate in the same industry as your business. You will also explain how a company uses the two technologies that you are investigating, to determine if the technology may be appropriate for your business to use.

Remember that a list of competing companies was provided to you in the final project case scenario.] Technology One [Replace heading with the technology selected (e.g., Social Media)] [Select one company in the same industry as your own that uses this technology. Briefly describe what that company does and how it uses this technology to support its business in general. Include specific examples.] Technology Two [Replace heading with the technology selected (e.g., Social Media)] [Select one company in the same industry as your own that uses this technology. Briefly describe what that company does and how it uses this technology to support its business in general. Include specific examples.] Technology Benefit [Referring to what you learned in your research on the companies above, explain one specific way in which one of the companies is benefitting from technology , and describe the potential benefit to your business if you were to adopt the same approach.] Technology Solutions [In the section below, you will discuss how each of the two technologies meets the technology requirements that you identified in section II.

Use your decision matrix to guide your responses.] Technology One [Explain how well this technology meets the technology requirements of your business. Be sure to address which technology requirements the technology meets, and where there are gaps.] Technology Two [Explain how well this technology meets the technology requirements of your business. Be sure to address which technology requirements the technology meets, and where there are gaps.] Recommendations [In the section below, you will recommend the technology solution that you believe is most appropriate for your business based on how well each technology meets your business’s technology requirements.] Technology Solution [Recommend a technology solution for your business, and defend why that solution is appropriate.

You may recommend only one technology or any combination of the two that you investigated.] Overall Benefit [Explain the overall benefit of your recommended technology solution to your business. Consider the following:] I. How will it will it enhance efficiency? II. How will it position your business for future growth as you move online?

Basic Security Considerations [In the section below, you will briefly explain what the owner of your business must consider in regard to security and privacy if they choose to adopt your recommendations.] Security Features [Explain the security features your recommended technology solution should have.] Third-Party Vendors [Briefly explain what your business should consider in regard to security and privacy as you seek out third-party vendors for the proposed technology.] Internal Safeguards [Briefly describe the i nternal safeguards that should be put in place in your business to guard against loss or misuse of company data. Provide examples.] [Like all sections of your paper, references start on their own page.

The references page that follows is created using the Citations & Bibliography feature, available on the References tab. This feature includes a style option that formats your references for APA 6th Edition. You can also use this feature to add in-text citations that are linked to your source, such as those shown at the end of this paragraph and the preceding paragraph. To customize a citation, right-click it and then click Edit Citation.] (Last Name, Year) References Last Name, F. M. (Year).

Article Title. Journal Title , Pages From - To. Last Name, F. M. (Year). Book Title.

City Name: Publisher Name. Footnotes 1[Add footnotes, if any, on their own page following references. For APA formatting requirements, it’s easy to just type your own footnote references and notes. To format a footnote reference, select the number and then, on the Home tab, in the Styles gallery, click Footnote Reference. The body of a footnote, such as this example, uses the Normal text style. (Note: If you delete this sample footnote, don’t forget to delete its in-text reference as well.

That’s at the end of the sample Heading 2 paragraph on the first page of body content in this template.) ] Tables Table 1 [Table Title] Column Head Column Head Column Head Column Head Column Head Row Head Row Head Row Head Row Head Row Head Row Head Note : [Place all tables for your paper in a tables section, following references (and, if applicable, footnotes). Start a new page for each table, include a table number and table title for each, as shown on this page. All explanatory text appears in a table note that follows the table, such as this one. Use the Table/Figure style, available on the Home tab, in the Styles gallery, to get the spacing between table and note. Tables in APA format can use single or 1.5 line spacing.

Include a heading for every row and column, even if the content seems obvious. A default table style has been setup for this template that fits APA guidelines. To insert a table, on the Insert tab, click Table.] Figures title: Figure 1 . [Include all figures in their own section, following references (and footnotes and tables, if applicable). Include a numbered caption for each figure. Use the Table/Figure style for easy spacing between figure and caption.] For more information about all elements of APA formatting, please consult the APA Style Manual, 6th Edition .

IT 210 Milestone Two Guidelines and Rubric Overview: When you are in a market and researching if and how new technologies can help your business, it is important to examine what your competitors are doing with the same technologies, and how successful they are implementing them. This assignment is the second milestone that you will complete for your final project. In this milestone, you will address the following: ï‚· You will begin drafting parts of your final project, focusing on your business requirements, competitors, and technology. ï‚· This assignment is an important practice opportunity for you to create a draft, and to get feedback from your instructor to improve your final draft. ï‚· The rubric reflects that this is a practice opportunity.

You should focus on getting the necessary information into your draft. No draft is perfect. ï‚· This milestone aligns with sections I, II, and III of your final project. Use the questions in the critical elements as a guide. ï‚· Use the Final Project Template document for your drafts. This will be used for the Milestones and the Final Project. o Using the template will ensure you do not miss any items you need to address. The critical elements are highlighted in yellow in the template. ï‚· You will submit the Decision Matrix document you used to conduct your research as part of this assignment.

For guidance on completing the decision matrix, refer to these learning resources: ï‚· Decision Matrix: What It Is and How to Use It: This article defines the decision matrix and discusses how leaders evaluate and prioritize all of their options when considering solutions to a difficult task. ï‚· Decision Matrix Analysis: This article explains how to use a decision matrix analysis, a useful technique for making a choice when many factors must be balanced. Captioned version of this resource can be found here. ï‚· Decision Matrix Example: Use this resource to view an example of a completed decision matrix. Prompt: Remember that you have immersed yourself in the role of an IT professional. Imagine that you work for the small brick-and-mortar business described in the final project case scenario.

The owner of your business wants to focus on generating new revenue through e-commerce, but she knows that this change in operations requires the company to integrate new technology. To gain an understanding of what the business might need for technology, she has asked you to create a business systems analysis. In this part of your drafted analysis, you will focus on solutions and recommendations based on your research for your first milestone. Specifically, the following critical elements must be addressed: IV. Technology Solutions: In this section, you will discuss how each of the two technologies meets the technology requirements that you identified in section II.

Use your decision matrix to guide your responses. A. Technology One: Explain how well this technology meets the technology requirements of your business. Be sure to address which technology requirements the technology meets, and where there are gaps. B.

Technology Two: Explain how well this technology meets the technology requirements of your business. Be sure to address which technology requirements the technology meets, and where there are gaps. V. Recommendations: In this section, you will recommend the technology solution that you believe is most appropriate for your business based on how well each technology meets your business’s technology requirements. A.

Recommend a technology solution for your business, and defend why that solution is appropriate. You could recommend only one technology, or you could recommend any combination of the two that you investigated. B. Explain the overall benefit of your recommended technology solution to your business. Consider the following: i.

How will it enhance efficiency? ii. How will it position your business for future growth as you move online? Lastly, submit the decision matrix that you used for your research. Rubric Guidelines for Submission: Using the Final Project Template, your rough draft should be 3–4 pages in length and should follow APA formatting, including double spacing, 12-point Times New Roman font, and one-inch margins. Critical Elements Minimal or No Errors (100%) Significant Errors (75%) Missing from Draft (0%) Value Technology Solutions: Technology One Explains how well this technology meets the technology requirements of the business, with minimal or no errors Explains how well this technology meets the technology requirements of the business, but explanation contains inaccuracies or is missing required components Does not explain how well this technology meets the technology requirements of the business 20 Technology Solutions: Technology Two Explains how well this technology meets the technology requirements of the business, with minimal or no errors Explains how well this technology meets the technology requirements of the business, but explanation contains inaccuracies or is missing required components Does not explain how well this technology meets the technology requirements of the business 20 Recommendations: Technology Solution Recommends a technology solution for the business and defends why that solution is appropriate, with minimal or no errors Recommends a technology solution for the business, but does not defend why that solution is appropriate, or defense is illogical or contains inaccuracies Does not recommend a technology solution for the business 20 Recommendations: Overall Benefit Explains the overall benefit of the recommended technology solution to the business, with minimal or no errors Explains the overall benefit of the recommended technology solution to the business, but explanation is cursory or illogical or contains inaccuracies Does not explain the overall benefit of the recommended technology solution to the business 20 Decision Matrix Decision matrix is included and has been completed Decision matrix is included but is incomplete Decision matrix is not included 15 Articulation of Response Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 5 Total 100%

Paper for above instructions

Organizational, Interpersonal, and Group Communication in Team Building

1. Defining Communication and Its Importance in Healthcare

Communication is defined as the process of exchanging information through verbal, written, or non-verbal means (DeVito, 2016). In healthcare, effective communication is crucial as it facilitates the exchange of vital patient information among healthcare professionals, patients, and their families. This ensures that all parties involved have a clear understanding of medical conditions, treatment options, and care plans, which ultimately leads to improved patient outcomes (McCabe, 2004). Effective communication skills are directly linked to patient safety and satisfaction, making them indispensable in the healthcare sector (Harrison, 2011).

2. Variables Affecting Organizational Communication and Their Impact

a) Organizational Structure: The hierarchical nature of an organization significantly influences communication channels. In organizations with a rigid structure, communication may be limited to top-down information sharing, which can lead to misunderstandings at lower levels (Bertram, 2015).
b) Technology: The adoption of communication technologies, such as electronic health records (EHRs) and telemedicine, impacts how information is shared and accessed. Advanced technologies can enhance communication, leading to improved healthcare delivery (Häyrinen, Saranto, & Nykänen, 2008).
c) Culture: The organizational culture influences communication norms and values. A culture that encourages open communication fosters collaboration and innovation, while a culture that suppresses feedback can hinder effective communication (Schein, 2010).
Impact on Outcomes: Ineffective communication resulted in statistics that indicate poor patient satisfaction and increased medical errors, demonstrating that the aforementioned variables can significantly influence organizational effectiveness (The Joint Commission, 2015).

3. Channels of Communication in an Organization

In healthcare, several channels facilitate communication, including:
- Face-to-Face Meetings: Often seen as the most effective means for conveying complex information.
- Written Communication: Includes emails, memos, and reports that provide a formal method for conveying information.
- Electronic Communication: Tools like EHRs and communication platforms that enable real-time information sharing.
Knowing these channels is crucial because it helps professionals choose the most effective method for communication based on the context. For instance, face-to-face communication might be preferred for sensitive discussions, while electronic communication might be suitable for routine updates (Gabbay & le May, 2011).

4. Various Communication Methods and Their Effectiveness

Communication methods can be categorized as follows:
- Verbal Communication: Direct and clear but subject to interpretation.
- Non-verbal Communication: Body language and tone convey emotions but can be misread.
- Written Communication: Provides a permanent record, although it lacks clarity without immediate feedback.
There is no single best method, as the effectiveness largely depends on the context and audience. For example, verbal communication might be more effective during team briefings, while written communication may be preferable for policy dissemination (Baker et al., 2006).

5. Elements of Non-Verbal Communication

Non-verbal communication elements include:
- Facial Expressions: Convey emotions and reactions.
- Body Language: Indicates confidence and engagement.
- Gestures: Support verbal communication but can vary culturally.
- Proximity: Refers to physical distance between communicators.
In my relationships, I often utilize facial expressions and body language to convey empathy and understanding, which strengthens interpersonal bonds.

6. Types of Communication: Strengths and Weaknesses

a) Verbal Communication:
- Strengths: Immediate feedback and clarity.
- Weaknesses: Prone to misunderstandings.
b) Non-Verbal Communication:
- Strengths: Enhances understanding of emotional nuance.
- Weaknesses: Risk of misinterpretation.
c) Written Communication:
- Strengths: Permanent record and clarity in documentation.
- Weaknesses: May lack immediate feedback.
d) Visual Communication:
- Strengths: Engaging and helpful for complex information.
- Weaknesses: May require context to be fully understood (Mayer, 2014).

7. SBAR: Meaning and Importance

SBAR stands for Situation, Background, Assessment, and Recommendation. This mnemonic provides a structured way to communicate critical information succinctly and clearly between healthcare professionals (Institute for Healthcare Improvement, 2005). The use of SBAR enhances clarity and fosters efficient decision-making in clinical settings.

8. ANA/NCSBN Principles for Social Media Use

The American Nurses Association (ANA) and National Council of State Boards of Nursing (NCSBN) emphasize the following principles:
- Maintain patient privacy: Nurses should avoid sharing identifiable patient information online.
- Professionalism: Personal and professional boundaries should be respected, highlighting the clear separation between personal and professional online presences.
- Accountability: Nurses are accountable for their online presence and for maintaining professionalism at all times (ANA, 2011).

9. Adapting Social Media Usage in Nursing

As a future nurse, I will adapt my social media usage by ensuring that I am strictly professional in my posts, sharing only information that maintains patient confidentiality and honors ethical standards in nursing.

10. HIPAA and Its Importance in Healthcare

HIPAA stands for the Health Insurance Portability and Accountability Act. It is critical in healthcare as it establishes standards for the protection of patient information and ensures the confidentiality and integrity of health data (U.S. Department of Health & Human Services, 2016).

11. Ways in Which Nurses Can Violate HIPAA

Nurses can violate HIPAA in the following ways:
1. Discussing patient information in public areas.
2. Leaving patient records unsecured.
3. Sharing patient information with unauthorized individuals.
4. Accessing patient information without a valid purpose.
5. Failing to report a breach of patient information (Nelson, 2012).

12. EHR and Related Risks for Nurses

The Electronic Health Record (EHR) is a digital version of a patient’s paper chart. Risks associated with EHRs include potential data breaches, unauthorized access, and challenges in maintaining data integrity (Bäckman et al., 2017). Nurses must be vigilant in safeguarding patient information within these systems.

13. Phases of Group Formation

The phases of group formation are typically described in Tuckman's model as:
1. Forming: Team members meet and understand the ground rules.
2. Storming: Conflicts emerge as team members assert differing ideas.
3. Norming: Establishment of group norms; resolution of conflicts.
4. Performing: Team reaches optimal performance through collaboration (Tuckman, 1965).

14. Group Building and Maintenance Roles

a) Encourager: Supports team members and fosters positivity.
b) Mediator: Helps resolve conflicts and maintain group harmony.
c) Evaluator: Critically assesses ideas and ensures tasks align with goals.

15. Generational Diversity in Nursing

Generational diversity in nursing reflects the coexistence of various age groups, each with unique values, communication styles, and work ethics. This diversity requires adaptive communication strategies to meet the needs of all team members, enhancing collaboration and patient care (Zemke, Raines, & Filipczak, 2000).

References

American Nurses Association. (2011). Ana principles for social media use.
Bäckman, A. et al. (2017). Electronic Health Records: A New Paradigm for Personalized Care.
Baker, R. et al. (2006). Communication in healthcare: A national survey of communication practices in healthcare organizations. BMJ Quality & Safety, 15(7), 564-569.
Bertram, V. (2015). Organizational Communication Theory and Research: An Overview.
DeVito, J. A. (2016). The Interpersonal Communication Book. London: Pearson.
Gabbay, J., & le May, A. (2011). Systematic review of the use of personalized care planning for chronic illness management: Results and reflections from a rapid realist review. Health Services and Delivery Research, 7(3).
Häyrinen, K., Saranto, K., & Nykänen, P. (2008). Definition, structure, content, use and effects of electronic health records: A review of the literature. International Journal of Medical Informatics, 77(5), 291-304.
Harrison, J. A. (2011). Effective communication in healthcare: Making the right connection. Family Practice Management, 18(4), 15-21.
Institute for Healthcare Improvement. (2005). Using SBAR to Improve Communication.
Mayer, R. E. (2014). The Cambridge Handbook of Multimedia Learning. Cambridge University Press.
McCabe, C. (2004). Nurse-patient communication: An essential concept for nursing. International Nursing Review, 51(4), 231-237.
Nelson, R. (2012). Understanding HIPAA: An important aspect of patient confidentiality in healthcare.
Schein, E. H. (2010). Organizational Culture and Leadership. Jossey-Bass.
The Joint Commission. (2015). Improving patient and worker safety: Opportunities for synergy, collaboration and innovation.
Tuckman, B. W. (1965). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384.
U.S. Department of Health & Human Services. (2016). Health Information Privacy.
Zemke, R., Raines, C., & Filipczak, B. (2000). Generations at work: Managing the clash of veterans, boomers, Xers, and nexters in your workplace. AMACOM.