Communication And Conflict Resolution Scoring Guidecriteria Non Perfor ✓ Solved

Communication and Conflict Resolution Scoring Guide CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Explain methods to establish ground rules and set expectations for interprofessional team collaboration. Does not explain methods to establish ground rules and set expectations for interprofessional team collaboration. Lists methods to establish ground rules and set expectations for interprofessional team collaboration. Explains methods to establish ground rules and set expectations for interprofessional team collaboration. Explains methods to establish ground rules and set expectations for interprofessional team collaboration and describes situations where each would be beneficial.

Describe conflict resolution strategies for interprofessional teams. Does not describe conflict resolution strategies for interprofessional teams. Lists conflict resolution strategies for interprofessional teams. Describes conflict resolution strategies for interprofessional teams. Describes conflict resolution strategies for interprofessional teams and identifies situations where each would be beneficial.

Identify ways to address issues of leadership in an interprofessional team. Does not identify ways to address issues of leadership in an interprofessional team. Identifies potential leadership issues in an interprofessional team but does not identify how to address those issues. Identifies ways to address issues of leadership in an interprofessional team. Identifies ways to address issues of leadership in an interprofessional team and examines the risks associated with lack of leadership and/or power struggles between team members.

Describe best practices for interprofessional team collaboration. Does not describe best practices for interprofessional team collaboration. Describes strategies for interprofessional team collaboration, but it is not clear or unsupported if the strategies reflect best practices. Describes best practices for interprofessional team collaboration. Analyzes best practices for interprofessional team collaboration.

Explain the benefits and limitations of different forms of communication for an interprofessional Does not explain the benefits and limitations of different forms of communication for an Lists the benefits and/or the limitations of different forms of communication for an Explains the benefits and limitations of different forms of communication for an Analyzes the benefits and limitations of different forms of communication for an interprofessional CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED team. interprofessional team. interprofessional team. interprofessional team. team; considers the risks associated with ineffective communication. Write content clearly and logically, with correct use of grammar, punctuation, and mechanics.

Does not write content clearly, logically, or with correct use of grammar, punctuation, and mechanics. Writes with errors in clarity, logic, grammar, punctuation, or mechanics. Writes content clearly and logically, with correct use of grammar, punctuation, and mechanics. Writes clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics; uses relevant evidence to support a central idea. Correctly format paper, citations, and references using APA style.

Does not format paper, citations, and references using APA style. Formats paper with errors in format style, citations, and references in using APA style. Correctly formats paper, citations, and references using APA style. Citations contain few errors. Correctly formats paper, citations, and references using APA style.

Citations are free from all errors. Module 09 Questions/Problems - Calculating Fixed Costs, Variable Costs, and Breakeven Write your answers in the space provided for each of the questions below: Price x Volume = Fixed Cost + (Variable Cost per Unit x Volume) 1. Find the breakeven price if: · Volume = 1000 · Variable Cost per Unit= · Total Fixed Cost=$. Find the breakeven volume if: · Price = · (Variable Cost per Unit x volume )=0 · Total Fixed Cost =$. Find the breakeven total fixed cost if: · Price = · Variable Cost per Unit= · Volume =10,.

Find the breakeven Variable Cost per Unit if: · Price = · Fixed Cost=,000 · Volume =15,. To help you better understand fixed and variable costs, briefly describe what happens to each of the following as volume increases: ( Provide a generalization based on the concept rather than a specific number.) A. Total Fixed Cost? B. Total Variable Cost?

C. Fixed Costs per Unit? D. Variable Cost per Unit? Break-Even Volume=Fixed Costs / Contribution Margin per Unit 6.

What is the Contribution Margin per Unit if: · Fixed Costs = 00 · Revenue per visit = 0 · Variable Cost per visit = $. What is the Break-Even Volume from the data above? Should the company provide the services if no other costs are added? Why or why not? Overview In 3–4 pages, develop recommendations for a team charter and provide communication and collaboration strategies for a new interprofessional team that will work together on challenging cases.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: Competency 1: Explain strategies for effective interprofessional teamwork and collaboration in health care delivery. Explain methods to establish ground rules and set expectations for interprofessional team collaboration. Describe best practices for interprofessional team collaboration. Explain the benefits and limitations of different forms of communication for an interprofessional team. Competency 3: Develop evidence-based nursing interventions to address specific problems and enable systemic change.

Describe conflict resolution strategies for interprofessional teams. Identify ways to address issues of leadership in an interprofessional team. Competency 4: Communicate in a manner that is scholarly, professional, and consistent with expectations of a nursing professional. Write content clearly and logically, with correct use of grammar, punctuation, and mechanics. Correctly format paper, citations, and references using APA style.

Context Effective communication among members of a health care team results in a unified approach to patient care problems. As patient/family advocates, nurses are uniquely positioned to coordinate, collaborate, and communicate. Highly skilled communicators are actually great listeners. They collect and process information in an effort to fully understand issues and concerns. They gather information from a variety of sources: patients, licensed and unlicensed providers, and their own intuition.

Exceptional communicators then filter and share information with team members (Apker, Propp, Zabava Ford, & Hofmeister, 2006). In nursing, effective communication is increasingly viewed as a mark of professionalism (Propp et al., 2010). When paired with collaboration and coordination, communication becomes the vehicle for assuring positive patient outcomes. But what happens when disparate personalities come together with a common goal? How will communication and collaboration take place?

Teams that function effectively have determined how to work synergistically, communicate clearly, and address conflict. There are two types of dysfunction: emotional conflict and task conflict. In each type, the resulting outcome may be constructive or destructive (Almost, 2006). It is in our diversity that conflict may erupt. Diversity may include culture, values, language, age, thinking style, or a myriad of other attributes that make us each unique.

References Apker, J., Propp, K. M., Zabava Ford, W. S., & Hofmeister, N. (2006). Collaboration, credibility, compassion, and coordination: Professional nurse communication skill sets in healthcare team interactions. Journal of Professional Nursing: Official Journal of the American Association of Colleges of Nursing, 22(3), 180–189.

Propp, K. M., Apker, J., Zabava Ford, W. S., Wallace, N., Serbenski, M., & Hofmeister, N. (2010). Meeting the complex needs of the health care team: Identification of nurse–team communication practices perceived to enhance patient outcomes. Qualitative Health Research, 20(1), 15–28.

Almost, J. (2006). Conflict within nursing work environments: Concept analysis. Journal of Advanced Nursing, 53(4), 444–453. Questions to Consider To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. What is the most effective way to promote and support behavior change in team members?

When (if ever) is conflict within a team productive? What factors can contribute to role confusion and conflict among health care professionals? Suggested Resources The following optional resources are provided to support you in completing the assessment or to provide a helpful context. Garon, M. (2012). Speaking up, being heard: Registered nurses' perceptions of workplace communication.

Journal of Nursing Management, 20(3), 361–371. Krimshtein, N. S., Luhrs, C. A., Puntillo, K. A., Cortez, T.

B., Livote, E. E., Penrod, J. D., & Nelson, J. E. (2011). Training nurses for interdisciplinary communication with families in the intensive care unit: An intervention.

Journal of Palliative Medicine, 14(12), 1325–1332. McLaughlin, S., Pearce, R., & Trenoweth, S. (2013). Reducing conflict on wards by improving team communication. Mental Health Practice, 16(5), 29–31. Flicek, C.

L. (2012). Communication: A dynamic between nurses and physicians. MEDSURG Nursing, 21(6), 385–386. Zwarenstein, M., Rice, K., Gotlib-Conn, L., Kenaszchuk, C., & Reeves, S. (2013). Disengaged: A qualitative study of communication and collaboration between physicians and other professions on general internal medicine wards.

BMC Health Services Research, 13(1), 1–17. Brown, J., Lewis, L., Ellis, K., Stewart, M., Freeman, T. R., & Kasperski, M. (2011). Conflict on interprofessional primary health care teams – Can it be resolved? Journal of Interprofessional Care, 25(1), 4–10.

Greer, L. L., Saygi, O., Aaldering, H., & de Dreu, C. K. W. (2012). Conflict in medical teams: Opportunity or danger?

Medical Education, 46(10), 935–942. Janss, R., Rispens, S., Segers, M., & Jehn, K. A. (2012). What is happening under the surface? Power, conflict and the performance of medical teams.

Medical Education, 46(9), 838–849. Bookstore Resources The resou. Levi, D. (2017). Group dynamics for teams (5th ed.). Thousand Oaks, CA: Sage.

Chapters 5, 6, 7, and 8. Assessment Instructions Preparation Use the Capella library and the Internet to research examples of interprofessional team charters, communication strategies and conflict resolution strategies for teams, and methods and technologies used in team communication. Requirements You have been charged with facilitating the launch of an interprofessional team that will work together on a number of challenging cases. The team members will come from several different areas within the organization. The team is expected to have its orientation meeting in two weeks and then work together collaboratively for the next six months.

Your first task is to develop recommendations for a team charter that will help the group establish ground rules and decide who will lead the team. You also need to help the team with communication and collaboration strategies. This assessment has two distinct sections: Team Charter Recommendations and Communication and Collaboration Strategies. Provide thorough and detailed recommendations and support your recommendations using examples, references, and citations from your research. For the Team Charter Recommendations: Explain methods to establish ground rules and set expectations.

How might differences in personality, expectations, and experience affect team efficiency? Describe conflict resolution strategies for interprofessional teams. Identify effective ways to address issues of team leadership. How will the team decide who will lead them? What happens if the team leader is ineffective?

For the Communication and Collaboration Strategies: Describe best practices for effective interprofessional collaboration. What types of technology can be used to support collaboration? Explain the benefits and limitations of different communication strategies such as e-mail, text, voice mail, and face-to-face. When is it appropriate to use each type of communication? This assessment should be 3–4 pages in length, not including the title page and reference page.

Use at least three resources to support your recommendations, and follow APA guidelines for style and format. Additional Requirements Include a title page and reference page. Reference at least three current scholarly or professional resources. Use APA format. Use Times New Roman font, 12 point. Double space.

Paper for above instructions

Introduction

The efficacy of healthcare delivery relies significantly on the collaborative efforts of interprofessional teams. Effective communication within these teams affects patient outcomes, facilitates member relationships, and resolves conflicts constructively (Propp et al., 2010). This essay outlines recommendations for a team charter designed to enhance communication and collaboration strategies for a new interprofessional team. It aims to establish ground rules, conflict resolution strategies, and expectations while addressing leadership dynamics within the team.

Team Charter Recommendations

Establishing Ground Rules and Setting Expectations

1. Ground Rule Formation: Team ground rules should be collaboratively established during the initial team meeting to promote ownership and empathy among members (Levi, 2017). Methods for establishing these rules include:
- Brainstorming Session: Members can voice their ideas about desirable behaviors and expectations, focusing on respect and accountability (Flicek, 2012).
- Nominal Group Technique: This structured process can collect ideas anonymously, allowing members to prioritize which ground rules they believe are most critical (Janss et al., 2012).
2. Expectations of Participation: Members should agree on attendance, contribution to discussions, and accountability for delegated tasks. Explicit expectations promote clarity and reduce misunderstandings (Brown et al., 2011).

Influence of Personality, Expectations, and Experience on Team Efficiency

Differences in personality, experiences, and expectations can significantly impact team dynamics. For instance:
- Personality Conflicts: Introverted members may struggle to communicate their ideas, while extroverts may dominate discussions (Garon, 2012). Diverse personality types can lead to emotional conflict, which is detrimental to collaboration.
- Expectations and Experiences: Team members with differing expectations about collaboration may cause friction—for example, a member prioritizing thoroughness may clash with one focusing on speed (Almost, 2006).
It is crucial to establish a norm of openness where all team members feel comfortable sharing their opinions and concerns, thus enhancing overall team efficiency.

Conflict Resolution Strategies for Interprofessional Teams

1. Collaborative Problem Solving: Members should address conflicts as a team issue rather than a personal one. Techniques include:
- Open Dialogue: Encouraging members to express their viewpoints and feelings can lead to a mutual understanding and a greater willingness to compromise (almost, 2006).
- Interest-Based Relational Approach: Focusing on shared interests instead of positions can facilitate resolution.
2. Utilizing Mediation: In cases of unresolved conflict, appointing an impartial third party from within the team can assist in mediating the disagreement effectively (Greer et al., 2012).

Addressing Leadership Issues

To ensure clarity regarding team leadership, members should:
1. Nominate a Team Leader: Using a democratic approach, members can suggest and vote on a leader based on skills and experience relevant to team objectives (McLaughlin et al., 2013).
2. Leadership Rotation: An alternative approach is rotating the leadership role throughout the project's duration. This method fosters shared responsibility and allows different members to develop leadership skills (Levi, 2017).
3. Consequences of Ineffective Leadership: It is crucial to establish a process for addressing ineffective leadership, which may include peer feedback sessions and allowing the team to collectively review team performance.

Communication and Collaboration Strategies

Best Practices for Effective Interprofessional Collaboration

1. Shared Goals and Objectives: Aligning team members around a common purpose fosters unity and enhances cooperation (Propp et al., 2010). Clear, measurable objectives should be defined at the outset.
2. Regular Meetings: Consistent, scheduled meetings provide a platform for progress updates, issue discussions, and relationship building, which are crucial for sustaining collaboration (Zwarenstein et al., 2013).

Technologies to Support Collaboration

1. Collaboration Platforms: Utilizing digital tools such as Slack, Microsoft Teams, or Trello enhances communication and project tracking (Brown et al., 2011). These platforms facilitate document sharing and real-time communication.
2. Telehealth Solutions: Particularly in healthcare, platforms that allow virtual consultations can bridge gaps in communication and reduce delays in care (Krimshtein et al., 2011).

Benefits and Limitations of Different Communication Strategies

1. E-mail:
- Benefits: Provides a written record of discussions, which can be referred back to. Allows for asynchronous communication, giving members time to consider their responses (Flicek, 2012).
- Limitations: Lack of emotional nuance can lead to misunderstandings (Garon, 2012).
2. Text Messages:
- Benefits: Good for quick updates and immediate responses.
- Limitations: May lead to hasty replies without thorough consideration of the issue (Greer et al., 2012).
3. Face-to-Face Communication:
- Benefits: Most effective in building relationships, conveying complex ideas, and resolving conflicts (Propp et al., 2010).
- Limitations: Can be time-consuming and may not be practical given busy schedules.
4. Voice Mail:
- Benefits: Allows for verbal communication without the need for a synchronous meeting.
- Limitations: Similar to e-mail, lacks immediacy and can lead to delayed responses (Brown et al., 2011).

Appropriate Use of Communication Types

Choosing the right communication strategy depends on the context:
- Use e-mail for important updates and documentation.
- Text for urgent issues that require immediate attention.
- Face-to-face meetings for complex issues or conflict resolutions.
- Voicemail for conveying messages when immediate interaction isn't possible.

Conclusion

Establishing a functioning interprofessional team requires careful consideration of communication, ground rules, and conflict resolution strategies. By implementing a comprehensive team charter, the team can facilitate collaboration, reduce misunderstandings, and work efficiently towards common goals. Organizations should invest time in training members on these foundational skills to ensure positive outcomes in patient care and team dynamics.

References

Apker, J., Propp, K. M., Zabava Ford, W. S., & Hofmeister, N. (2006). Collaboration, credibility, compassion, and coordination: Professional nurse communication skill sets in healthcare team interactions. Journal of Professional Nursing, 22(3), 180–189.
Brown, J., Lewis, L., Ellis, K., Stewart, M., Freeman, T. R., & Kasperski, M. (2011). Conflict on interprofessional primary health care teams – Can it be resolved? Journal of Interprofessional Care, 25(1), 4–10.
Flicek, C. L. (2012). Communication: A dynamic between nurses and physicians. MEDSURG Nursing, 21(6), 385–386.
Garon, M. (2012). Speaking up, being heard: Registered nurses' perceptions of workplace communication. Journal of Nursing Management, 20(3), 361–371.
Geer, L. L., Saygi, O., Aaldering, H., & de Dreu, C. K. W. (2012). Conflict in medical teams: Opportunity or danger? Medical Education, 46(10), 935–942.
Janss, R., Rispens, S., Segers, M., & Jehn, K. A. (2012). What is happening under the surface? Power, conflict, and the performance of medical teams. Medical Education, 46(9), 838–849.
Krimshtein, N. S., Luhrs, C. A., Puntillo, K. A., Cortez, T. B., Livote, E. E., Penrod, J. D., & Nelson, J. E. (2011). Training nurses for interdisciplinary communication with families in the intensive care unit: An intervention. Journal of Palliative Medicine, 14(12), 1325–1332.
Levi, D. (2017). Group dynamics for teams (5th ed.). Thousand Oaks, CA: Sage.
McLaughlin, S., Pearce, R., & Trenoweth, S. (2013). Reducing conflict on wards by improving team communication. Mental Health Practice, 16(5), 29–31.
Propp, K. M., Apker, J., Zabava Ford, W. S., Wallace, N., Serbenski, M., & Hofmeister, N. (2010). Meeting the complex needs of the health care team: Identification of nurse–team communication practices perceived to enhance patient outcomes. Qualitative Health Research, 20(1), 15–28.
Zwarenstein, M., Rice, K., Gotlib-Conn, L., Kenaszchuk, C., & Reeves, S. (2013). Disengaged: A qualitative study of communication and collaboration between physicians and other professions on general internal medicine wards. BMC Health Services Research, 13(1), 1–17.