Customer Email and Internal Communication Plan Assignment ✓ Solved

Customer Email and Internal Communication Plan Assignment

PART 1: CUSTOMER EMAIL

Write an email message to the customer that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than two body paragraphs, with a maximum of 200 words.

PART 2: COMMUNICATE A TIME-BASED TASK

Based on the provided information, communicate an internal plan regarding the refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts Receivable and Shipping Departments. Your message should clearly identify who has which task and the time frame for completion. Select an appropriate tool from the list and explain why it would be effective for this purpose. Your message should be limited to no more than 200 words.

Paper For Above Instructions

Part 1: Email to Customer

Subject: Update on Your Shipment and Refund Notification

Dear Renee Colon,

I hope this message finds you well. I am writing to inform you that, unfortunately, your shipment was delayed due to unforeseen circumstances. We sincerely apologize for the inconvenience this has caused and appreciate your understanding during this time. To mitigate the disruption, we are pleased to inform you that your new delivery date is set for Wednesday, and as a token of our appreciation for your business, we will also be issuing a full refund for your delivery costs.

Please rest assured that we are committed to resolving this issue promptly. If you have any further questions or require assistance, feel free to reach out. Thank you for your patience and support.

Sincerely,

Your Name

Part 2: Internal Communication to Colleagues

Tool selected: Email (Microsoft Outlook)

I am writing to outline the plan for addressing the issue regarding the shipment to our important client, which was delayed. The Accounts Receivable team needs to issue a full refund for the delivery costs by the end of the day today, ensuring that the client is also not charged for the new shipment. Additionally, the Shipping Department must expedite the new shipment and provide tracking information to the customer by Wednesday. By using email as our communication tool, we can ensure that all details are documented accurately and easily referenced, facilitating clear communication between departments.

Let's ensure we complete these tasks on time to maintain our strong relationship with the client. Thank you for your cooperation.

References

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