Hsa 405 Assignments And Rubrics 2013 Strayer University All Rights ✓ Solved
HSA 405 – Assignments and Rubrics © 2013 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. HSA 405 Student Version ) Final Page 9 of 20 Assignment 2: Health Insurance and Quality Due Week 4 and worth 150 points Imagine that you are the clinic manager of an urgent care center. Recently, your center has seen an increase in complaints regarding long wait times, inadequate or incomplete information from staff during visits, and the relatively small number of insurance types accepted at the facility.
Write a two to three (2-3) page paper in which you: 1. Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support the response with examples of the successful application your chosen quality initiatives. 2. Defend your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center.
Provide support with at least two (2) examples that illustrate your position. 3. Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources. Your assignment must follow these formatting requirements: ï‚· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
Check with your professor for any additional instructions. ï‚· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are: ï‚· Analyze the impact of healthcare financing and health insurance on healthcare access, quality, and cost. ï‚· Determine the factors that affect healthcare quality in healthcare organizations. ï‚· Use technology and information resources to research issues in healthcare policy and law. ï‚· Write clearly and concisely about healthcare policy and law using proper writing mechanics.
Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric. Points: 150 Assignment 2: Health Insurance and Quality Criteria Unacceptable Below 60% F Meets Minimum Expectations 60-69% D Fair 70-79% C Proficient 80-89% B Exemplary 90-100% A 1. Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support the response with examples of the successful application Did not submit or incompletely examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce Insufficiently examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially Partially examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially Satisfactorily examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially Thoroughly examined at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially your chosen quality initiatives.
Weight: 45% healthcare cost. Did not submit or incompletely supported the response with examples of the successful application your chosen quality initiatives. reduce healthcare cost. Insufficiently supported the response with examples of the successful application your chosen quality initiatives. reduce healthcare cost. Partially supported the response with examples of the successful application your chosen quality initiatives. reduce healthcare cost. Satisfactorily supported the response with examples of the successful application your chosen quality initiatives. reduce healthcare cost.
Thoroughly supported the response with examples of the successful application your chosen quality initiatives. 2. Defend your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Provide support with at least two (2) examples that illustrate your position. Weight: 40% Did not submit or incompletely defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center.
Did not submit or incompletely provided support with at least two (2) examples that illustrate your position. Insufficiently defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Insufficiently provided support with at least two (2) examples that illustrate your position. Partially defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Partially provided support with at least two (2) examples that illustrate your position.
Satisfactorily defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Satisfactorily provided support with at least two (2) examples that illustrate your position. Thoroughly defended your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Thoroughly provided support with at least two (2) examples that illustrate your position. 3.
2 references Weight: 5% No references provided Does not meet the required number of references; all references poor quality choices. Does not meet the required number of references; some references poor quality choices. Meets number of required references; all references high quality choices. Exceeds number of required references; all references high quality choices. 4.
Clarity, writing mechanics, and formatting requirements Weight: 10% More than 8 errors present 7-8 errors present 5-6 errors present 3-4 errors present 0-2 errors present Teitelbaum, J. B., & Wilensky, S. E. (2013). Essentials of health policy and law (2nd ed.). Burlington, MA: Jones & Bartlett Learning.
Supplemental Resources American Psychological Association. (2009). Publication Manual of the American Psychological Association (6th ed.). Butorff, C., Tunis, S., & Weiner, J. (2013). Encouraging value-based insurance designs in state health insurance exchanges. American Journal of Managed Care, 19 (7), .
Contandriopoulos, D., & Brouselle, A. (2010). Reliable in their failure: An analysis of healthcare reform policies in public systems. Health Policy 95 (2/3) , . Goldstein, M., & Rosenbaum, S. (2013). From EPSDT to EHBs: the future of pediatric coverage design under government financed health insurance.
Pediatrics, 131, S. Kessler, D. (2011). Evaluating the medical malpractice system and options for reform. Journal of Economic Perspective. 25 (2), 93-110.
Toth, F. (2010). Healthcare policies over the last 20 years: Reforms and counter-reforms. Health Policy 95 (1), 82-89. ENG 315 – Assignments and Rubrics © 2014 Strayer University. All Rights Reserved.
This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. ENG 315 Student Version ) Final Page 14 of 29 Assignment 2.2: Justification Report – Part 2 Due Week 5 and worth 150 points In Part 1 of your Justification Report assignment, you built up the following sections: Problem Statement, Overview of Alternatives, Criteria, and Methods. In Part 2, you will revise Part 1 based on your instructor’s suggestions and add to it the following sections: Evaluation of Alternatives, Findings and Analysis, and References. Use the basic outline below to draft your paper.
Organize your responses to each question under the following section headings: ï‚· Evaluation of Alternatives (for Questions 1-3) ï‚· Findings and Analysis (for Questions 4-5) ï‚· References (for Question 6) Write a two (2) page, single-spaced report in which you: 1. Research the two (2) alternatives (i.e. possible solutions) that you’ve identified in your Part 1 Evaluation of Alternatives section. Record bibliographic information during research. a. Example: You might research other organizations that have attempted similar solutions to the problem you have identified and explore the results of those experiments. 2.
Use what you discover in your research to evaluate each alternative by each of your five (5) criteria. a. Example: If your research revealed that four companies similar to yours increased productivity after allowing their workers to telework from home three days per week, you might conclude that one of your suggested alternatives – in this case, the option to telework from home three days per week – satisfies one of your criterion of “Productivity†as a high-potential solution to a problem you’ve identified (of decreased worker morale and productivity at Doe’s Electronics). However, additional research might frustrate a recommendation of this alternative if it is found to fall short of other criteria while a second alternative fares better.
For instance, a telework alternative might be found to be too costly to implement; too frustrating for consumers who prefer daily, in-person customer service; or too divergent from the company’s brand, “Always there for you!†3. Organize the assignment by your criteria. Explain in narrative form how each of your two (2) alternatives stacks up against your first criterion. Next, explain how each alternative stacks up against your second criterion, etc. a. Example: An abbreviated outline of what this longer section might look like based on the above example is below ( Note: Only the first two [2] of five [5] required criteria are included to give you a feel for the structure).
Your researched findings, represented as circled bullets below, should be explained in two to five (2-5) sentences. Include in-text citations and follow up with References in APA style): Evaluation of Alternatives o Productivity ï‚§ï€ Alternative A: Telework from home 3 days per week ï‚· {narrate findings based on research article 1 here} ï‚§ï€ Alternative B: Offer two extra Floating Holidays to each employee per year ï‚· {narrate findings based on research article 2 here} ENG 315 – Assignments and Rubrics © 2014 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
ENG 315 Student Version ) Final Page 15 of 29 o Cost ï‚§ï€ Alternative A: Telework from home 3 days per week ï‚· {narrate findings based on research article 1 here} ï‚§ï€ Alternative B: Offer two extra Floating Holidays to each employee per year ï‚· {narrate findings based on research article 2 here} 4. Briefly summarize in narrative form the major discoveries that emerged from the Evaluation of Alternatives section. 5. Include a chart like the ones below to illustrate at a glance: Figure 1: Alternatives Analyzed by Criteria Criteria Telework Option Floating Holiday Option Productivity Very high Negligible increase Cost Very high Moderate Company Image Increased Negligible increase Worker Morale Increased Negligible increase Practicality Moderate Low TOTAL Feasibility* of Alternatives based on Criteria?
Moderate to High Low to Moderate *Feasibility = Capability of an alternative being carried out with success 6. Includes an APA style (6th edition) References page that documents the two (2) sources (minimum) that you used and cited in-text in your Evaluation of Alternatives section. Note that both resources may be secondary resources, or you may include one primary source and one secondary source. Remember that both in-text citations and References must be included (to avoid plagiarism) whenever you are directly quoting, summarizing, or paraphrasing researched material. Your assignment must: ï‚· Be typed, single spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
Check with your professor for any additional instructions. ï‚· Include a cover page containing the title of the assignment, your name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are: ï‚· Support ideas or claims in body paragraphs with clear details, examples, and explanations. ï‚· Organize ideas logically by using transitional words, phrases, and sentences. ï‚· Use sentence variety and effective word choice in written communication. ï‚· Apply writing process strategies to develop formal business reports and / or proposals. ï‚· Use technology and information resources to research issues related to selected topics. ï‚· Write clearly and concisely using proper writing mechanics.
Consider the feedback from your professor and / or online tutor when making your revisions. Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric. Points: 150 Assignment 2.2: Justification Report – Part 2 Criteria Unacceptable Below 60% F Meets Minimum Expectations 60-69% D Fair 70-79% C Proficient 80-89% B Exemplary 90-100% A 1. Research the two (2) alternatives (i.e. possible solutions) that you’ve identified in your Part 1 Evaluation of Alternatives section. Record bibliographic information during research.
Weight: 20% Did not submit or incompletely researched the two (2) alternatives (i.e. possible solutions) that you’ve identified in your Part 1 Evaluation of Alternatives section. Did not submit or incompletely recorded bibliographic information during research. Insufficiently researched the two (2) alternatives (i.e. possible solutions) that you’ve identified in your Part 1 Evaluation of Alternatives section. Insufficiently recorded bibliographic information during research. Partially researched the two (2) alternatives (i.e. possible solutions) that you’ve identified in your Part 1 Evaluation of Alternatives section.
Partially recorded bibliographic information during research. Satisfactorily researched the two (2) alternatives (i.e. possible solutions) that you’ve identified in your Part 1 Evaluation of Alternatives section. Satisfactorily recorded bibliographic information during research. Thoroughly researched the two (2) alternatives (i.e. possible solutions) that you’ve identified in your Part 1 Evaluation of Alternatives section. Thoroughly recorded bibliographic information during research.
2. Use what you discover in your research to evaluate each alternative by each of your five (5) criteria. Weight: 20% Did not submit or incompletely used what you discover in your research to evaluate each alternative by each of your five (5) criteria. Insufficiently used what you discover in your research to evaluate each alternative by each of your five (5) criteria. Partially used what you discover in your research to evaluate each alternative by each of your five (5) criteria.
Satisfactorily used what you discover in your research to evaluate each alternative by each of your five (5) criteria. Thoroughly used what you discover in your research to evaluate each alternative by each of your five (5) criteria. 3. Organize the assignment by your criteria. Explain in narrative form how each of your two (2) alternatives stacks up against your first criterion.
Next, explain how each alternative stacks up against your second criterion, etc. Weight: 10% Did not submit or incompletely organized the assignment by your criteria. Did not submit or incompletely explained in narrative form how each of your two (2) alternatives stacks up against your first criterion. Did not submit or incompletely explained how each alternative Insufficiently organized the assignment by your criteria. Insufficiently explained in narrative form how each of your two (2) alternatives stacks up against your first criterion.
Insufficiently explained how each alternative stacks up against your second criterion, etc. Partially organized the assignment by your criteria. Partially explained in narrative form how each of your two (2) alternatives stacks up against your first criterion. Partially explained how each alternative stacks up against your second criterion, etc. Satisfactorily organized the assignment by your criteria.
Satisfactorily explained in narrative form how each of your two (2) alternatives stacks up against your first criterion. Satisfactorily explained how each alternative stacks up against your second criterion, etc. Thoroughly organized the assignment by your criteria. Thoroughly explained in narrative form how each of your two (2) alternatives stacks up against your first criterion. Thoroughly explained how each alternative stacks up
Paper for above instructions
Assignment Title: Enhancing Patient Satisfaction and Quality at an Urgent Care CenterStudent Name: [Your Name]
Course Title: HSA 405
Professor's Name: [Professor's Name]
Date: [Submission Date]
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Introduction
The urgent care center serves a critical role in the healthcare continuum by providing immediate medical attention for non-life-threatening conditions. However, recent complaints regarding long wait times and inadequate information highlight a need for quality improvement initiatives. This paper will discuss three key quality initiatives aimed at increasing patient satisfaction and reducing costs. Additionally, it will explore the benefits of accepting Medicare and Medicaid as payment sources for the center.
Quality Initiatives to Enhance Patient Satisfaction
1. Lean Management Principles
Lean management entails optimizing processes to enhance efficiency while minimizing waste. By implementing Lean practices, urgent care centers can streamline patient flow, reduce wait times, and optimize staff roles. For instance, urgent care centers that have adopted Lean principles have reported a 30% decrease in wait times and improved patient throughput (Mazzocato et al., 2010). The focus on continuous improvement not only addresses operational inefficiencies but also enhances the overall patient experience.
2. Patient-Centered Care Model
Patient-centered care (PCC) emphasizes the importance of inclusivity in patient interactions and decision-making processes. Studies show that facilities adopting the PCC model see increased patient satisfaction scores (West et al., 2015). For example, groups such as the Institute for Patient- and Family-Centered Care advocate for involving patients in care planning, which can lead to improved treatment adherence and better health outcomes. This model encourages open communication between healthcare providers and patients, ensuring that concerns are addressed promptly.
3. Telemedicine Integration
The rise of technology offers opportunities to enhance service delivery. Telemedicine allows patients to consult healthcare providers via digital platforms, reducing the need for in-person visits for minor health issues. A study by Dorsey and Topol (2016) highlights that telemedicine can effectively manage chronic conditions, thereby decreasing overall healthcare costs associated with emergency visits. Integrating telehealth services can mitigate waiting room congestion and provide patients with quicker access to care, leading to higher satisfaction and potentially lower costs for the center.
Defending Acceptance of Medicare and Medicaid
Accepting Medicare and Medicaid can be strategically advantageous for urgent care centers.
1. Expanded Patient Base
Accepting these payment sources can significantly broaden the patient demographic. According to the Kaiser Family Foundation (2021), approximately 20% of the American population is enrolled in Medicare and Medicaid programs, offering a consistent flow of patients to the urgent care center. This influx can potentially offset revenue challenges and ensure that care is accessible for underprivileged communities.
2. Improved Financial Health
Even though reimbursements from Medicare and Medicaid might not match those of commercial insurance, studies show that accepting these payment sources can lead to better financial stability for facilities. For instance, a report by the American Hospital Association (2020) illustrated that facilities that serve a higher percentage of Medicare and Medicaid patients often experienced improved financial margins due to the enhanced volume of services rendered. The increased patient volume can help increase total revenue and offset lower fees per service.
Conclusion
In an evolving healthcare landscape, prioritizing patient satisfaction through initiatives like Lean management, patient-centered care, and telemedicine can improve patient experiences while simultaneously reducing costs. Additionally, accepting Medicare and Medicaid positions the urgent care center as a vital community health resource, ensuring comprehensive service provision. These strategies not only enhance care quality but also contribute to long-term organizational sustainability.
References
- American Hospital Association. (2020). The Impact of Medicare and Medicaid on Hospital Finances. Retrieved from https://www.aha.org
- Dorsey, E. R., & Topol, E. J. (2016). Telemedicine 2020: The Transformation of Healthcare in America. Health Affairs, 35(12), 2193-2199. https://doi.org/10.1377/hlthaff.2016.0592
- Kaiser Family Foundation. (2021). Medicaid and Medicare Enrollment. Retrieved from https://www.kff.org
- Mazzocato, P., et al. (2010). Lean Thinking in Healthcare: A Review of Review Articles. Quality and Safety in Health Care, 19(5), 376-382. https://doi.org/10.1136/qshc.2008.029870
- West, M. A., et al. (2015). The Impact of Hospital Work Environments on Quality of Care and Staff Well-being: A Review of the Evidence. Health Services Research, 50(2), 224-254. https://doi.org/10.1111/1475-6773.12369