Case study (questions 13–15) Read the following case study then answer the quest

Question

Case study (questions 13–15)

Read the following case study then answer the questions that follow.

Toni is a community services worker and today she noticed that there appeared to be some tension in the work lunch room. Toni noticed that Lucinda and Jack were both behaving strangely. She didn’t think anything of it until another worker, who had also been in the lunch room, mentioned it to her and asked her if she thought that they needed to do anything about what they had observed.

Question 13

What are three early signs of potentially complicated or difficult situations that Toni should be aware of?

Question 14

Who should Toni report the potentially complicated or difficult situation to and why is it important for her to report it as soon as possible?

Question 15

What organisational procedure does Toni need to follow when making the report?

Explanation / Answer

Question 13

1.language and literacy issues

2.breaking bad news

3. Environmental issues

4. Angry or defensive talk

5. Fatigue

6. Dogmatic and arrogant talk

7. Manipulative talk

8. Somatizing talk

9. Frequent flyer

Question 14:

Toni should compulsory inform to her higher official and immediate higher official is supervisor. She has to report her immediately to get problem solving approach.

Question 15:

Organizational proceedure for reporting from top level hierarchy to lower level hierarchy:

1. Community medical officer

2. Community health nurse

3. Community health assistant

4. Community health worker.

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