Case study (questions 7–12) Read this case study, then answer the questions that
ID: 125417 • Letter: C
Question
Case study (questions 7–12)
Read this case study, then answer the questions that follow.
Declan has recently finished his qualification and joined the community services sector. At the moment he is finding that the most difficult part of his new job is developing an understanding the structure, function and interrelationships between the different parts of the community services system. Declan’s workplace also has many different lines of communication both internally within his organisation and externally with other related services.
Question 7
What important information should Declan be aware of regarding lines of communication between the organisation he works for and other community services?
Question 8
What information should Declan understand about the structure of the community services system?
Question 9
What information does Declan need to know regarding the function of the community services system?
Question 10
What information should Declan be aware of regarding interrelationships between his service and other community sector services?
Question 11
Why is it important for Declan to follow communication protocols in his new workplace?
Question 12
Why should Declan report information through the correct authority line?
Explanation / Answer
Question 7: What important information should Declan be aware of regarding lines of communication between the organization he works for and other community services?
The word communication is frequently utilized as a part of discussion, for instance, 'She or he is an extraordinary communicator' or 'We can't impart'. When you hear this, do you ponder what individuals mean? All things considered, it's inconceivable not to impart and we convey constantly. For the most part, when we discuss somebody being a 'decent communicator', we mean they have great relational abilities and utilize them adequately. At the point when individuals say they are 'not conveying', they typically mean they are not imparting viably (not getting the correct message over) or are not feeling good about their communication with somebody.
The word correspondence can be comprehensively characterized as the sending or getting of messages containing meaning. The message as a rule contains contemplations, thoughts, conclusions, sentiments and data. Correspondence can be:
Line of correspondence:
Quality correspondence is the demonstration of adequately passing on and accepting messages to and from others, as per Mind Tools. Correspondence in business is particularly critical in light of the fact that cash, customers and the prosperity of the organization are in question. Each business needs settled correspondence lines and procedures so representatives and officials successfully pass messages along to the correct individuals. Without it, workplaces can get scattered, disordered and unpleasant. A few lines of correspondence exist to elevate receptiveness to an office.
Chain Structure
The "chain" or "line" correspondence structure includes coordinate lines of correspondence between individuals from each rank specifically above and underneath the message's beginning point however not with individuals on some other point in the chain. For example, a division head can discuss specifically with the VP straightforwardly above him or the director specifically underneath him however not with the line laborer a few stages beneath him or the organization president a few stages above him.
Circle Structure
The "circle" structure looks like the chain structure, in that each connection just interfaces with the two connections on either side. The distinction is that two connections in the chain "close" to frame the circle. The circle structure is less worried about progression than the chain structure, so the circle does not have the dictator weight found in the chain. Be that as it may, the absence of an unmistakable specialist can prompt wasteful aspects, for example, a diminishment in lucidity as the message gets go around the circle.
Star Structure
In the "star" structure, interchanges rotate around an essential issue. Every member in the external branches of the star imparts her message to a focal expert, who at that point disseminates the message to alternate members. For example, a business agent will impart a client's desires to the business administrator, who will then pass on the message to whatever remains of the business staff. While the star structure keeps up the lucidity of the message, by requiring that the message experiences a main issue, it can hinder the members from imparting such critical messages specifically with each other.
All-Channel Structure
The "all-channel" structure mixes the highlights of the circle and the star structures. The all-channel structure enables every member to discuss specifically with each other member. This structure is exceptionally viable for finishing complex errands, as it permits all members the chance to add to taking care of the issue. Nonetheless, the absence of a focal specialist can prompt correspondence over-burden and can moderate basic leadership.
Correspondence between two associations:
There is an entire scope of working connections that associations can have with each other. A few associations will build up connections just to share data. Others will pool assets to fulfill shared objectives, and others may do anything in the middle.
So to begin with, we should depict a portion of the conceivable outcomes:
As you experience the way toward picking a fitting authoritative relationship, consider these elements:
What are a portion of the difficulties that associations stand up to when they are cooperating?
Question 8: What information should Declan understand about the structure of the community services system?
The structure of community service system:
Community health services secretary
Deputy Secretary
Executive district director
State-wide services executive director
Senior practitioner executive director
Cross-culture operations and business support director
Managing staff
Question 9: What information does Declan need to know regarding the function of the community services system?
The wellbeing and group area includes open and private clinics, nursing homes and other matured care offices, home care administrations. Laborers in the wellbeing and group area can be presented to an extensive variety of perils which can effect sly affect their wellbeing or potentially security. This segment gives more data to laborers in this division (look down).
There has been a lot of research which demonstrates that unionized and composed work environments have a superior OHS record than un-unionized destinations as these locales are significantly more prone to have all around prepared and resourced chose OHS Reps, joint OHS Committees and support from the union. This applies to customary 'hands on' work environments, as well as work environments in ventures like training as well.
Question 10: What information should Declan be aware of regarding interrelationships between his service and other community sector services?
Recognizing and keeping up joins with applicable administrations in the Community Services industry guarantees that as specialists we have a solid system of administrations for help, different associations to impart assets and data to, and also a sounding board to talk about approaches and issues.
Pertinent administrations could include:
Question 11: Why is it important for Declan to follow communication protocols in his new workplace?
Nowadays, all work environment positions incorporate correspondence parts, regardless of the possibility that they are just an aspect of somebody's responsibilities depiction.
The way individuals impart at work will rely upon a wide range of things, including:
Every working environment has its own particular culture, qualities and guidelines of conduct that is viewed as ordinary and suitable. In some cases these things are formal. They may be organized into a work approach or statement of purpose. At different circumstances they are casual standards and desires.
Some normal components of work environment societies are:
Successful utilization of correspondence by social insurance and general wellbeing experts can realize a period of patient-and open focused wellbeing administrations. By deliberately applying compelling wellbeing correspondence forms, there is the possibility to:
Question 12: Why should Declan report information through the correct authority line?
Each worker should know who to converse with, in the case of in regards to a business-related inquiry or something else. Build up a line of correspondence control so nobody goes unheard in the working environment. Express all worries to your purpose of contact unless you have a major issue with something your contact is doing- - in which case you go specifically to the following individual up. On the off chance that you are a representative's purpose of contact, ensure your workers realize that not all that they let you know will make it to the administrators, yet it may. This will urge individuals to think before communicating so they can convey in an aware and CEO-accommodating way. On the off chance that you are a state of contact or boss, advise subordinates before you pass one of their worries along to your chief. For the most part out of regard, this will keep your association with workers solid and open. Keep an open entryway approach. Ensure the individuals who reply to you know they can approach you with worries through email, telephone or office visit with appropriate notice.