Describe: Assume you are the leader of the KM effort. Where would you start to i
ID: 125426 • Letter: D
Question
Describe: Assume you are the leader of the KM effort. Where would you start to improve the user experience?
Examine: Pharmacists supporting the ICUs are asking for your help to improve their situation (their user experience) because they are forced to use nonintegrated systems. What methods would you use to examine the issue?
Compile: The institution is in the process of purchasing new physiologic monitors for their step-down unit. Describe how usability should be incorporated as part of the purchasing process. Design a brief usability test to support the purchasing process.
Explanation / Answer
Incorporating usability requirements in the procurement process can reduce the risk of failure when implementing a newly acquired system and increase the use of ease and thus productivity or profitability will be improved. Defining requirements for user peerformance and satisfaction involves three related activities analysing the context of use, defining task scenarios, and specifying testable requirements for effectiveness, efficiency and satisfaction for each scenario. Evaluating usuability requirements needs a carefully designed usuability test with atleast 8 representative users carrying out realistic tasks.
Usuability test to support the purchasing process:
Usuability testing is a technique used to evaluate the product by testing it on users. Usability testing focusses on measuring a human made products capacity to meet its intended purpose. Usuability testing measures the usuability or ease of use, of a specific object or set of objects. The initial design should be planned, then the test goal should be formulated and includes formative tests and summative tests like product improvement and usuabilty assessment and verification. By using explorative tests, assessment tests and validation tests. the product aspects to be tested like time to furnish task, comparison with previous or competitor product versions. The first step in conducting any usuability test is drafting test plan. The test plan states the purpose of the test, the problem, and specific objectives that usuability test should achieve the result.
Expert review:
Expert review is the general method of usuability testing. This method relies on bringing the experts with experts in the field to evaluate the usuability of the product. Usuability audit is an evaluation of an interface by one or more human factor experts. Evaluators measure the usuability, efficiency and effectiveness of the interface based on usuability principles