Case study Ms Harrold has slipped in her kitchen 15 minutes prior to your arriva
ID: 127625 • Letter: C
Question
Case study
Ms Harrold has slipped in her kitchen 15 minutes prior to your arrival. You have performed basic first aid and assisted Ms Harrold to her armchair to rest. She is calling out loudly and when you approach her to offer assistance she hits out at you, causing a bruise on your jaw.
Later when Ms Harrold is feeling better, you ask her if she knows what she slipped on. She tells you the fridge has been leaking water on to the floor for the last couple of months and that she usually puts a towel under the fridge to catch the water but this morning it seeped through the towel. She tells you that she cannot afford to get it fixed, but that she would like you to keep that to yourself.
List the documents you need to complete.
Outline the purpose of this documentation.
What would you do with the documentation once you have completed it?
Explain which policies and procedures you need to be aware of when responding to this situation.
Discuss how you will maintain Ms Harrold’s confidentiality when making a report regarding this situation.
Outline what you would document in a report to explain what you have observed. Make sure your record is factual and objective.
Do you think the leaking fridge should be reported to your supervisor? Why or why not?
How would you respond to the immediate problem of the leaking fridge?
Explanation / Answer
Fill the complaint form, with the proofs of fridge model, cost and validity.
Purpose: To check if there is any validity
I will submit in the respected company
They should be aware of the validity and insurance if they have
You should explain her that the company will take care of her expenses for her fall
the fridge model and the validity, the inconvinience caused and duration of usage, date of purchase
yes! so that they will check the problem behind the leaking
I will send boys to get the fridge back and repair it. otherwise if it has validity means they will the new one and will solve her problem