Please solve the three questions for the Industrial Engineering class ( Producti
ID: 1839073 • Letter: P
Question
Please solve the three questions for the Industrial Engineering class ( Production Planning and Scheduling). The used text book is ( Production and Operations Analysis 7th edition by Steven Nahimias)
22. Define "servicization" and provide an example from your own experience of a 23. What are some of the services that IBM provided for its mainframe customers dur- 24. Why can car leasing be viewed as a service? What are the advantages and disadvan- case where services were the deciding factor in a purchase. ing its meteoric rise in sales in the 1960s? tages of car leasing from the buyer's point of view? Why do manufacturers offer leases?Explanation / Answer
Answer 22-
Servicization is the idea of selling the functionality of a product instead of selling the product itself. Dr. Deshpande explained that it can be in the best interest of the company, the consumer and the environment if the consumer did not own the product, but rather paid the company for the service of the product. This is not to be confused with leasing a product. Using XEROX copiers as an example, leasing and servicization are two very different concepts:
Answer 23-
The IBM provided many services and after services for its customers to increase in sales in the 1960.
1-newest z-architecture systems
2-improved quality hardware
3-total custmor solution service
4-industry specified software and 360 operating system
5-system engineer for client
Answer 24-
car leasing is a service because we are not buying car only we are taking it on lease by some money.
Adavantage-
Disadvantage-