Choose the appropriate qualiy managament tool for each scenario presented below
ID: 327665 • Letter: C
Question
Choose the appropriate qualiy managament tool for each scenario presented below and defend your selection.
1. Your multi-disciplinary performance imporvement team is working on solutions to bed turnaround time. You have collected data on the issue and there are seven main probelsm. Recommend the quality managment tool to use to prioritize the problems by identifying those most responsible for them?
2. Unfortunately, your healthcare organization has experianced a sentienal event, Whih is an unexpected death or serious physical injury. You will be part of the team that works on the root cause analysis. What qualitiy managment tool is most often used in this process?
3. The chief of staff is helping the HIM department reduce the number of delinquent charts. He has asked for an illustration that shows the various medical departments (orthopedics, dermatology, ophthalmology, urology, respiratory). What quality managment tool will show this information appropriately?
4. Your performance improvment team has been tracking a key procecss imporvement for the past year. What quality managment tool will be assistance in tracking any variances?
5. A process improvments team is collecting data to determine if there is a correlation between medication errors and pharmacy tech overtime. What is the best tool to plot this data?
Explanation / Answer
Pareto chart- A Pareto chart is a special type of Histogram which is used to prioritize the problems or their causes in the problem situation. The primary purpose of the Pareto Chart is to figure out the different factors that are ‘non-conformity’ from the different types of data. Fishbone diagram- This is diagram helps in the root cause analysis. The Fishbone diagram is a cause and effect analysis that helps in investigating the causes of the problem. This diagram facilitates analysis of all the potential causes of the problem which leads to a single effect. A flowchart helps to create organizational structure with the various medical departments. A flowchart that is used to visualize the picture including the inputs, activities of different departments, the decision points in each department, outputs, etc. A flow chart can also be used to depict process flow diagrams. Control chart is the quality management tool that is used to track variances over a period of time. A control chart illustrates the amount and nature of the variation over a period of time. Scatter diagram helps to determine if there is a correlation between medication errors and pharmacy tech overtime. A scatter diagram can be used to determine the different types of correlation (a) negative correlation (b) positive correlation (c) no correlation between variables.