Design & Improvement Qlty Process Course Chapter 8: Quality Teamwork 1-What are
ID: 328509 • Letter: D
Question
Design & Improvement Qlty Process Course
Chapter 8: Quality Teamwork
1-What are the important issues in the case study? (One paragraph; 3-5 sentences)
2-Sandra stared at this list and wondered what she had gotten herself into. What recommendations would you make to her to address these issues?
3-If you were a team leader of a class project, how would you deal with “social loafing,” when team members are freeloading, willing to receive the benefits of teamwork without doing the work themselves?
based on her experiences in Denver. Among the rea sons that surfaced were the following Golden Plaza Hotel Sandra Wilford was recently promoted to general She had corporation's hotel in Denver. The Denver hotel was benefits fro top of the corporation in c over the San manager's policies had created large turn to his firing manager of the Golden Plaza Hotel, San Francisco.Child care obligations, classes, and other outside previously been an assistant manager at the commitments made it ditficult for some associates to meet before or after shifts. truly a team-based organization. Sandra had seen theMany of the custodial workers who were func- m teamwork that propelled the hotel to the ustomer satistaction ratings tionally illiterate seemed to be uncomfortable in interactions with other associates In fact, it was one of the reasons she was asked to takeSevera associates feel that their current jobs are Francisco property. The previous general over among simply too demanding to take on the additional meetings that would be necessary the staff and continuing loss of market share that ledOne assistant manager felt that some of her peo- ple preferred to work alone and usually disrupted meetings in which they were involved. Sandra was reviewing her notes from a meeting with all the hotel's supervisors and assistant managers.Because of the previous general manager, there The meeting had tried to identify why many employ- ees were reluctant to be team players" or even to participate on teams that she was trying to initiate was a lot of cynicism among the associates and many didn't trust management. They felt that teams were simply a political ploy to get supportExplanation / Answer
1. I believe that the most important issue in this case is the lack of team management which led the team to various issues and because of this the team actually lost the trust on the management. There is a lack of proper and effective communication due to which employees did not feel valued and the environment was such that they felt that the organization is just looking for an opportunity to blame them for any issue that is caused. The manager was unable to maintain the situation and impart that trust in individuals and therefore things became more and more difficult for the organizations because if employees are not satisfied it is difficult for the organization to succeed.
2. I would recommend her to use her communication skills effectively so that the team feel connected because in this context that is the most important feature that the team should possess which was lacking previously. Once the team starts getting along the situation will become easy and it will be better for the organization. The root cause of the issue is known, therefore the Sandra can actually work on that so that the situation improves and such situation do not occur in the future.
3. As the team leader the mechanism that will be used to get rid of team loafing is individual performance assessment that can be done by the value an individual employee actually contributed to the team or projector and in this case the employee cannot bank on just the team and they need to be performing as well or else they may actually be identified and the organization may not give them proper treatment because they used social loafing.