Please explain answers Kayaks!Incorporated ted manufactures a line of sea kayaks

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Please explain answers

Kayaks!Incorporated ted manufactures a line of sea kayaks and Case Questions a make-to-stock environment. These products dealers and major department stores through- service as the number of complete orders that ship on schedule. . Kayaks!Incorporated has always measured customer boat sold to smerica, which then sell these products to the final Using this measure.calculate the customer service level provided orth Austomers expect immediate receipt of the goods, by KayakslIncorporated. omer Cat to have sufficient inventory held by the dealers 2 is criticant stores. Aeesha Grant, the materials manager make sense for Kayaks!Incorporated? 2. Does this method of calculating the customer service level rtmen wa nts to make su What other methods might be useful in measuring Kayaks 3. calculated before she considers any changes to customer service levelf How would these afet your She has collected the following information for customer service? rrectly analyze and prepare a report on the customer service level 4. What is your report to Acesha Grant with regard to the u orovided by Kayaks!Incorporated to the boat dealers and customer service being provided by Kayakslncorporated ng pro tment stores

Explanation / Answer

Ans 1: Kayak Incorporated measures customer service as the number of complete orders shipped on schedule, i.e. 15 orders out of 25 orders for 25 customers were shipped on time i.e.60 %of orders were shipped on time.

Ans 2.Kayak Incorporated has a “make to stock” system where demand is forecasted and production planned accordingly. The accuracy of the forecast is critical for the production planning.

Here it indicates 60 % of production planning as expected.

This method is not giving accurate results and they should instead calculate a total number of line items here 212 shipped on time against the order of 225 orders which is 94% of the total orders or the total value of orders worth $ 392,800 were shipped against the order of $ 417,000 again 94%.

Ans 3.According to me Kayak incorporated should use add the following method of calculating customer service levels:

Ans 4. My report to Aeesha grant would state that the current method of demand forecasting is 94% correct but can be fine-tuned as follows:

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