Question 1 (1 point) A common excuse offered by salespeople for losing an accoun
ID: 332543 • Letter: Q
Question
Question 1 (1 point)
A common excuse offered by salespeople for losing an account is
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Question 2 (1 point)
An "unemotionally subscribed" email recipient is one who
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Question 3 (1 point)
Research indicates that 80% of customers who have left a company described themselves as ________ just before leaving.
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Question 4 (1 point)
Exactly what constitutes quality service? Quality service is
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Question 5 (1 point)
There are four major benefits to be gained from good customer service and consistent follow-up with current customers. Those benefits include all of the following except
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Question 6 (1 point)
The Four R's of customer service are
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Question 7 (1 point)
Each item on your daily "to do" list should include a time limit that
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Question 8 (1 point)
The term time management is a misnomer. Time itself cannot be managed since there will always be sixty seconds in every minute and sixty minutes in every hour. Thus, time management can more accurately be described as
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Question 9 (1 point)
Managing time effectively and getting organized depends on your ability to
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Question 10 (1 point)
This type of person takes on more and more responsibility out of fear of confronting authority and eventually commits too much time on unproductive projects.
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Question 11 (1 point)
Which of the following is not a reasonable way to spend time online during the workday?
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Question 12 (1 point)
________ are people who take more time than allotted to satisfy extremely unrealistic but deeply internalized standards of excellence.
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Question 13 (1 point)
It is Monday morning, and you are making telephone calls to set up appointments for the remainder of the week. After the first few calls, your assistant buzzes you and tells you that Mr. Johnson, your largest client, is here to see you. You should
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Question 14 (1 point)
Which of the following is not a question you would ask a candidate for employment who has past sales experience?
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Question 15 (1 point)
A recent Family and Work Institute survey found which of the following ranked among the most important considerations for today's workforce?
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Question 16 (1 point)
According to a recent survey, ________ of recruiters have hired a candidate that they found using social media.
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Question 17 (1 point)
Which of the following are leadership skills that a sales manager can use to effectively put TQM fundamentals into practice?
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Question 18 (1 point)
What is the proper compensation plan to use when the sales force is expected to perform a significant amount of non-selling activities?
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Question 19 (1 point)
A logical reason for why sales managers do a poor job of selecting salespeople is that they
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Question 20 (1 point)
Which of the following is not a recommended method for selecting the best candidate for a sales position?
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"The customer could not use our product."B)
"The customer never cared about anything but price; so I was helpless."C)
"My company failed to back me up; delivery was always late."D)
"I don't have time to make all the service calls I'd like to make."E)
The excuses in B, C and D are all common.Explanation / Answer
B) "The customer never cared about anything but price; so I was helpless." B) Doesn't open or click on your emails but still receives them. A) Satisfied or very satisfied E) A, B and C only A) Revenue. E) None of the above. E) B and C above. A) Personal organization and self-management. B) Set clear priorities. C) People pushers. E) All of the above are appropriate uses of a salesperson's time. B) Perfectionists A) Take advantage of the opportunity and give Mr. Johnson your full attention. E) All of the above are useful interview questions. D) Effect on personal life. B) 73% E) All of the above seem logical. E) Straight commission. C) Are pressured to make a quick decision on whom to hire. C) Have a small selection pool.