Question
Place a ick against the answer you h When closing a venue remember to: a. Turn off air conditioners b. Turn on alarms. c. Remove money from cash registers. d. All of the above 1. 2. In an establishment that operates 24 hours a day, handover will: a. Usually happen with the use of a diary or log book b. Be done verbally C. Not need to happen d. Have no impact on service periods An incident report would need to be completed when: a. An intoxicated person is refused service of alcohol b. Staff are threatened by a disorderly customer c. A customer requires the administration of first aid on the premises d. All of the above 3. Successful hospitality businesses are totally dependent on: a. Customer satisfaction. b. 4. Positive customer feedback c. Hard working staff d. Money 67
Explanation / Answer
Place a ick against the answer you h When closing a venue remember to: a. Turn off air conditioners b. Turn on alarms. c. Remove money from cash registers. d. All of the above 1. 2. In an establishment that operates 24 hours a day, handover will: a. Usually happen with the use of a diary or log book b. Be done verbally C. Not need to happen d. Have no impact on service periods An incident report would need to be completed when: a. An intoxicated person is refused service of alcohol b. Staff are threatened by a disorderly customer c. A customer requires the administration of first aid on the premises d. All of the above 3. Successful hospitality businesses are totally dependent on: a. Customer satisfaction. b. 4. Positive customer feedback c. Hard working staff d. Money 67