Format this assignment as a business letter (not an email). Make up information
ID: 346148 • Letter: F
Question
Format this assignment as a business letter (not an email). Make up information as needed (ex: Company Mailing Address; Customer Mailing Address). Be sure to use proper business letter format
BuyCostumes, the world’s largest online costume and accessories retailer, is proud of its extensive stock of costumes, its liberal return policy, and its many satisfied customers. But one day an e-mail arrived with a request that went beyond the company’s ability to deliver. The customer said that he had ordered the Gorilla Blinky Eye With Chest costume. This popular gorilla costume comes with a unique gorilla mask, attractive suit with rubber chest, foot covers, and hands. The customer complained that the gorilla costume did not arrive until two days after his Halloween party. He planned an elaborate party with a gorilla theme, and he was extremely unhappy that he did not have his costume. He asks BuyCostumes to reimburse $300 that he spent on theme-related decorations, which he says were useless when he failed to receive his costume. As a customer-service representative, you checked his order and found that it was not received until five days before Halloween, the busiest time of the year for your company. The order was filled the next day, but standard shipping requires three to six business days for delivery. The customer did not order express or premium delivery; his shipping option was marked “Standard.” You showed the e-mail to the owner, Mr. Getz, who said that this request was ludicrous. However, he wanted to retain the customer’s goodwill. Obviously, BuyCostumes was not going to shell out $300 for late delivery of a costume. But Mr. Getz suggested that the company would allow the customer to return the costume (in its original packaging). In addition, BuyCostumes would send a digital coupon for $20 off the next you to write ab costume purchase.
your task Mr .Gets asks you to write as a format of business letter that retain the goodwill of this costumer . adress your letter to christopher king .
Explanation / Answer
Dear Christopher King,
Greetings of the day!
I am writing from the BuyCostumes company and we are extremely happy that chose to do business with us. We are aware of the situation with your Gorilla costume you ordered for the Halloween party. It is very unfortunate that we could not deliver the costume on time as the standard shipping process takes 3 to 6 working days. You did not receive the costume before your party and I sincerely apologize for the inconvenience caused.
We always believe in customer satisfaction and we are ready to go an extra mile to keep our customers happy. We are aware of the fact that you have requested for the reimbursement of $300 you spent on your Halloween party. Unfortunately, I have to inform you that we cannot process a request like that under our company's policy. But like I said the customer satisfaction is very important for us. We would like to offer you a gift voucher worth $20 and return you order money if the send the costume back in its original packing. You can make use of the voucher when you purchase something on our website.
I promise you that we will make sure that this will not happen again and I apologize again for the inconvenience caused. We look forward to receiving the costume from you and we will process the return order and gift voucher the next day. Please feel free to give us your feedback and we are always open to our customer's suggestions.
Have a wonderful day ahead!
Best,
XYZ