Situation 4 A bank is in the process of training new tellers. A teller is ready
ID: 346386 • Letter: S
Question
Situation 4
A bank is in the process of training new tellers. A teller is ready for regular work when he/she can process ten regular transactions in nine minutes or less. Each teller has probation of 30 weeks, where he/she must comply with the regular transaction’s time. The human resources department has been keeping detailed information on the progress of ‘Teller 30A.’ Based on the information of this teller performance on the first eight weeks (shown in the table below), explain if Teller 30A should be hired.
Time to process ten Weekregular transactions minutes) 28 Unavailable 20 18 6Unavailable 15 14Explanation / Answer
In the given scenario, the bank policy states that a teller is ready for regular work when he or she can process ten regular transactions in 9 minutes or less. However, the time that the teller 30A has taken to process ten regular transactions in the first 8 weeks of the probation period are:
28 minutes, Unavailable, 20 minutes, 18 minutes, 17 minutes, Unavailable, 15 minutes, 14 minutes.
It can be observed that in the first 8 weeks of the training, the teller 30A has failed to comply with the requirements of the processing time of the bank. In not even a single week, the processing time was under the required 9 minutes. The time that the teller 30A has taken to process ten regular transactions is much above the threshold level as stated in the bank policy. Therefore, the teller 30A should not be hired at the moment and should rather be further trained and observed in the remaining time of the probation period of 30 weeks.