Imagine the following scenario: You work in a mental health center. You have an
ID: 3498049 • Letter: I
Question
Imagine the following scenario: You work in a mental health center. You have an appointment with a person named “Lee Williams” at 7:00 (you are the psychotherapist; Lee is the client). You don’t know what the person looks like. You have never seen the person. What is the best way to find this person in the waiting room, which has about 14 people sitting around the room? Think about respect, privacy, and confidentiality. It is not as simple as calling out their name with respect to confidentiality.
Explanation / Answer
The best way to call out clients without disclosing their names is to assign tokens or receipts of their appointments with the timing on it and either the therapist or the receptionist sitting outside the room can call out the token numbers as the chance comes.This way neither the identity will be disclosed nor the mental illness and the patient wont feel awkward as well since only their token number will be called out.