Instant messaging (IM) enables users to communicate in real time via the Interne
ID: 356473 • Letter: I
Question
Instant messaging (IM) enables users to communicate in real time via the Internet.
Complete the following sentence about instant messaging.
Instant messaging is designed for messages.
IM is increasingly used by businesses. Identify the reasons workers find IM useful. Check all that apply.
Control
Convenience
Litigation
Unobtrusiveness
Presence functionality
Speed
Before using instant messaging on the job, obtain permission and follow best practices for professional use.
Choose the best answer for the following.
To avoid disruptions in productivity, you should:
Contact coworkers at regular intervals
Learn about your organization’s IM policies
Make yourself unavailable when you need to complete a project or meet a deadline
Read the following IM transcript and answer the question.
Gene Kestler: R U kidding?
Herb Alarcon: NO! She makes $120K a year!
Gene Kestler: She’s NOT worth it.
Herb Alarcon: U gonna be at the pub tonite?
Does the preceding IM transcript apply professional best practices?
No
Yes
Explanation / Answer
IM is increasingly used by businesses. Identify the reasons workers find IM useful. Check all that apply.
Convenience
Speed
To avoid disruptions in productivity, you should:
Contact coworkers at regular intervals
Does the preceding IM transcript apply professional best practices?
No