Choose an organization with which you are familiar for which you might develop a
ID: 3684316 • Letter: C
Question
Choose an organization with which you are familiar for which you might develop a CRM system.
Consider the role of Customer Relatinship Management in achieving organizational productivity and profitability.
Consider factors that would be important in determining the organization’s information needs.
Consider factors that would be of concern when converting from the existing system to the new system.
Post by Day 2 an evaluation the role of CRM in achieving organizational productivity and profitability. Evaluate which factor would be the most important in determining the organization’s information needs for the CRM. Also, explain the biggest interoperability concern in transitioning the old system to the new system. Explain how you would address this concern.
Explanation / Answer
In 2010 when I was trying to find something that we work for a company because I was in charge of a pretty big chunk of our company and internally were struggling. Because we’re growing at a rate that was faster than we can really handle. So we were becoming a larger company we were going from there are now 20 and 40 employees and we really have an internal system to put everything in onto work of up to communicate across channels to keep track of the stuff that was going on we have a system to can’t manage that information in a new that we needed one in order to move forward and really kept prying on my boss to try to give me resources from our tech team to build on custom build a system that when it was to do this.
Finally after probably six months to a year I came to a realization that wasn’t gonna happen and he told me you just have to figure this out find something that will help you do this and went out there want to go I typed in online that database and quit this is one of the first things I found I had that seen some others and I can’t bounce around her side in wasn’t really that are sold by and quick basis is owned by Intuit so I had already been using meant .com that’s into a private really like that and QuickBooks is also an Intuit products.
I’m probably being familiar if you’re a business owner with QuickBooks and that’s a pretty big deal out there in a small business accounting world.
I think weekdays should be a big deal out there and now I’m CRM world sales first .com is kind wanna down it’s out there have to be honest with you I’ve tried sales force and as a few years ago I wasn’t that impressed with it so miss a lot of hype up there with it but I think with base just as good because it’s very customizable and three years ago I signed up to the 30-day free trial QuickBase and honestly that night at they’ll probably 20% in the quarter application that we use over the next three years at our company in that weekend so I just started going in my head is starting to learn it and figured out.
I would recommend everybody do if you’re looking at building a CRM.
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In order to better understand the connection between productivity, quality and overall organizational profitability.
First find out each term means:
Productivity: the relationship between the amount of outputs and amount of inputs needed to produce a product.
In other words management measures productivity by comparing amount of product produced to the amount of raw materials and manpower needed to produce the product.
If fewer raw materials and more manpower are used produce then productivity considered high.
Quality: is the measure of a product’s flawlessness and excellence.
In other words when compared to similar product it posses characteristics that separates a part based on things like inherit trades.
Profitability: is the revenue left over after all expenses and taxes have been paid
A company is profitable by simply producing more finished product and paying less raw materials and labor.
Productivity and quality affect profitability where:
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