ABC Company has 50,000 employees and wants to increase employee productivity by
ID: 3684700 • Letter: A
Question
ABC Company has 50,000 employees and wants to increase employee productivity by setting up an internal software applications training program. The training program will teach employees how to use Microsoft software programs such as Vista, Word 2010, Excel 2010,PowerPoint 2010, Access 2010, and Project 2010. Courses will be offered in the evenings and on Saturdays and taught by qualified volunteer employees. Instructors will be paid $40 per hour. In the past, employees were sent to courses offered by local vendors during company time. In contrast, this internal training program should save the company money on training as well as make people more productive. The Human Resources department will manage the program, and any employee can take the courses. Employees will receive a certificate for completing courses, and a copy will be put in their personnel files. The company is not sure which vendor s off-the-shelf training materials to use. The company needs to set up a training classroom,survey employees on desired courses, find qualified volunteer instructors, and start offering courses. The company wants to offer the first courses within six months. One person from Human Resources is assigned full time to manage this project, and top management has pledged its support.
a. Assume that you have four people from various departments available part time to support the full-time Human Resources person, Terry, on the project. Assume that Terry s hourly rate is $40. Two people from the Information Technology department will each spend up to 25% of their time supporting the project. Their hourly rate is $50. One person from the Marketing department is available 25%of the time at $40 per hour, and one person from Corporate is available 30% of the time at $35 per hour. Enter this information about time and hourly wages into the Resource Sheet. Assume that the cost to build the two classrooms will be$100,000, and enter it as a fixed cost.
b. Using your best judgment, assign resources to the tasks.
c. View the Resource Graphs for each person. If anyone is over allocated, make adjustments.
d. Print the budget report for the project.
Explanation / Answer
Allocations:
This is a voluntary training program. So the persons volunteered must be totally enjoying tutoring the employees.
Before allocating the mentors facts to be known:
i) Level of expertise about the training topics.
Say, if a topic is totally unknown to one of the mentors, That mentor should not be assigned for that particular subject. The scheduling of the subject must be handled between other 3 mentors.
Each and every topic must be covered and the time assorted must be based on the difficulty level. if a topic requires 50 hours of training. and the other requires only 10 hours. The mentor should be available for every class.
The classes may not be covered within the scheduled time period. There might be questions from the employees in each session or the mentor might conduct any test, so the schedules should include extra classes. If the mentor tries to conduct any test and if the test is what not the company interested in. The test session will not be paid.
ii) Employee convenience
It is important to get the sessions scheduled based on Mentor's availability. The Mentor if suppose has a Planned holiday or any important deliverable during the training period. Those times has to be reallocated by the other one. If the training has to be scheduled and completed within the same schedule. The mentor must seek the help of the other by prior notification and the topics to be covered when he or she is not available.
As the session is going to be based on Mentor's expertise, Each session must have a mentor who is expertise in the subject and the other one to be in a hold. So each session must have 2 mentors to assist each other or to handle the classes when one is absent. The mentor in hold will not be paid. This instruction must be given to the mentor in Hold.
Reports about the training session from audience
i) Daily feedback reports must be collected from the audience about the training sessions. if the feedback says the training session is unsatisfactory, the mentor has to be rescheduled with other topics. The other mentor has to be pulled in for the sessions.
ii) if the audience found more satisfactory with the training sessions conducted by the mentor, The certificate provided must be include the point and awarded especially.
iii) if there are very small number of audience present. The class can be rescheduled.
Billing
i) no of hours and the no of days must be noted without fail.
ii) It is imported that the hours are evenly distributed among the mentors based on expertise
iii) Reschedule because of unsatisfactory in feedback class must be notified to the mentor and need not be paid.
iv) The test scheduled which is based on Mentor interest need not be paid.
v) The rescheduled classes because of small number of audience need not be paid.
vi) Mentor in hold need not be paid. If Mentor in hold assists in a lecture by handling half of the class of the training mentor. Those hours need to be paid half and a half to each Mentors.
Budget report
Reason Budget
i) Building the hall $100000
ii) Chairs $ 25000
iii) Mikes and screens $ 10000
iv) Electricity bill for 100 class $ 1000
iv) Notepad and pens $ 5000
v) Test papers $1000
vi) payment for IT employees
calucating for 2 employees into number
of clasess 2* 50 * 25 $ 1000
vi) Payment for marketing employee
1*40*20 $ 800
vi) Payment for corporate employee
1*30*30 $ 900
total $143300