Core competencies of Delta Airlines: 1. Employee loyalty: Employee loyalty is ou
ID: 374074 • Letter: C
Question
Core competencies of Delta Airlines:
1. Employee loyalty: Employee loyalty is outstanding, where Delta can bank upon the employees in any tough situations. For example in 1982 when Delta was into losses, employees voluntarily had a pay cut.
2. Luxury: Delta is into wide businesses and varieties of the market across the globe, they provide a perceived added benefit to the customer, which is one of the major core competency.
3. Technology: When it comes to technology Delta can be considered as the market pioneers in the airline industry, the ease of sharing information with the customer and within the Delta is an unmatch to any other airlines.
4. Destination operation: They provide operations to every important destination across the globe, which makes the brand presence everywhere in the world. When the brand gets recognized people start using it more.
5. Intensive investment in enhancing the customer experience, where the customer satisfaction levels get increases.
6. Maintaining strategic alliances and partnerships, which allows them to operate in many destinations because of tie-ups with other allies.
7. Diversifying the economic activities into a wide range of equipment, air crafts, and human resource.
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Satish
Explanation / Answer
what are the core competencies of Delta Airlines