COULD I GET HELP WITH THIS PROBLEM Patrick James was distribution center supervi
ID: 376100 • Letter: C
Question
COULD I GET HELP WITH THIS PROBLEM
Patrick James was distribution center supervisor for Barry Automotive’s Aston Plant. When the 12 year veteran was promoted to supervisor six years ago, there was no resentment on the part of employees because he was generally well liked and deserving of the supervisory position. James had practiced open and honest communication with his employees and had developed a climate of mutual trust and respect. The employees would “go to the wall” to get their jobs done effectively and efficiently. However, there was the possibility for James to advance beyond his present position. A lateral move within Barry might be possible, but James did not want to uproot his family. Barry had instituted a formal appraisal system. It consisted primarily of having each supervisor complete a rating-scale evaluation for with space for comments and then discuss the appraisal with each employee. In three weeks, James would have to conduct appraisals on all his employees. He looked forward to doing them, with one exception” Cheryl Reynolds. The 33 year only Reynolds was promoted to assistant supervisor about two years ago. She was regarded as an effective supervisor, with knowledgeable about the technical aspects of the job, and had shared this information with all employees. She emphasized that the success of Barry depended on how fast an employee could learn new processes and apply them to better serving the customers. A perfectionist, Reynolds demanded no less from other employees. A few employees considered her pushy and strong-willed. Reynolds was to receive her degree from a local college at the end of this term and Barry knew she expected to advance in the organization. Reynolds would be the first person in her family to graduate from college, and she wanted a job with additional responsibility. Generally, Reynolds’s employees got the work done in an exceptional manner, but every once in a while, she overstepped her bounds. She required stick adherence to the company rules in all times and circumstances. Occasionally, when Reynolds was within hearing distance, employees could be heard sharing their latest “dumb blonde” joke. Twice in the past two months, James had reprimanded employees for their behavior. He knew that Reynolds expected him to do more to eliminate the jokes. Barry’s sales and profits had been declining over the past fifteen months. People in other area industries had been laid off. Kmart closed its northside store, and one of the telecom firms had shuttered its doors. The area’s unemployment level was at a five year high. The Fisher’s plant had chosen to reduce employment through retirement and normal attrition. James had five unfilled positions because replacements had not been authorized. The consolidation of duties forced managers and supervisors to find creative solutions to problems and to do more work with fewer resources. James knew that Reynolds’s performance was very good and that she very much wanted to be a full fledged supervisor. There was little likelihood that such a position would be available at he Aston plant. He was not looking forward to her performance appraisal.
Question 1: According to some experts, employee appraisals are detested by both management & employees. Outline a process that might help Patrick James feel more comfortable conducting the performance appraisal of Cheryl Reynolds.
Question 2: What should James do to help Reynolds meet her career aspirations?
Explanation / Answer
Question 1: According to some experts, employee appraisals are detested by both management & employees. Outline a process that might help Patrick James feel more comfortable conducting the performance appraisal of Cheryl Reynolds.
Answer 1: Patrick James has to conduct employee appraisals as Supervisor. Although Patrick James had started open up with employees and developed climate of mutual trust and respect. As Patrick has started rating scale evaluation for his employees.
To conduct appraisal for Cheryl Reynolds who is promoted to assistant supervisor in last 33 years. As per company's vision she is very effective supervisor with knowledge of all technical aspects. She has emphasized on fast learning of new processes for better serving to customers and expect same from other employees.
Patrick should understand the value of an employee for the company and to work on best practice for the company. As Reynolds is a valuable key person for the company so Patrick need to hold him and give best appraisal so she will work more hard work for the company.
Ans 2: James can do many things for Reynolds to help her in career aspirations. As Reynolds is a jewel for the company so James can do a better appraisal for her performance. As she want stick adherence to the company for long time. Many wrong behavirol things are going to do in company which she expect from James to stop like dumb blonde joke. Due to recession and declining sales company had been laid off. James should be strict to listen Reynold's issue carefully.
James knew that Reynolds’s performance was very good and that she very much wanted to be a full fledged supervisor. So he should arrange a full time position for her in Aston plant.