Prepare a Control Matrix for goodbuycom, including explanations of how each reco
ID: 378711 • Letter: P
Question
Prepare a Control Matrix for goodbuycom, including explanations of how each recommended existing control plan helps to accomplish – or would accomplish in the case of missing plans – each related control goal. Your choice of recommended control plans may come from Figure 9.4/Exhibit 9.3 and/or Figure 9.6/Exhibit 9.4, as appropriate. Be sure to tailor the matrix columns to conform to the specifics of the company’s systems and processes. In doing so, assume the following two operations process goals: 1. To provide timely acknowledgement of customer orders 2. To provide assurance of customer information and payment
Explanation / Answer
1, Ethics in WalMart in KSA include compliance with local laws and regulations, respect for local customs and traditions, maintaining code of conduct at the workplace that does not offend the conservative customer mindsets. Forbidding the items that may offend the religious sentiments of the local population. Maintaining the global standards of Walmart ethical practices but at the same time, being considerate to the local environment. Follow ethical practices of sourcing, community development and contribution to society. Maintaining workplace decorrum and ethics in lines with local laws. Comply with the regulation of employment policies of locals with the company. Maintaining the policy of no alcohol, no bribes, non disclosure and non retaliation for employees to ensure highest standards of professional behaviour at workplace. Make sure that all employees abide by the local laws and customs while on work.
2. The decisions of choosing the suppliers, associates, service providers and consultant should be done taking into consideration the local regulations governing employment and engagement contracts. The operational policies should be double checked for compliance with laws and local customs. The design of stores,merchandizing decisions should be customized to the customer preference, choices, sentiments and mindset, after doing comprehensive research. Workplace conduct should be in lines with the global practices, but should also take into account local traditions. Customer relationship management should be customized to local traditions of services and maintain highest standards of service. The marketing, advertisement, promotions should be in line with local aspirations and choices, taking care that no sentiment are hurt. The CSR should be such that so as to respect, regard, consider and fecilitate local culture and needs of the society, including the communities who support the existence of company. There should be zero tolerance for violation of laws, that may reflect the company in bad light.