Case study Kahuna is a profitable cleaning-supply company but its future growth
ID: 3823246 • Letter: C
Question
Case study
Kahuna is a profitable cleaning-supply company but its future growth is on the balance due to its slow adoption of technology. Its current system is defunct and can no longer match up to the demands of the modern business world; as a result, the firm is experiencing significant delays in the processing of orders and delivery of goods which will reduce confidence among the clients who may opt for the more efficient competitors. Furthermore, the current system is labor intensive thus is subject to human errors which interferes with the accuracy of the order process and reduces potential income. The business also has no online presence which has made it to lose many potential customers who prefer firms that are active online since they are easily accessible. Therefore, the new system is a much needed change that will increase efficiency, fasten up processes and reduce human error since automation will entail less human involvement in the entire ordering process. Apart from improvement of internal processes, the system will create an online platform that can be used for ordering and leveraged for marketing efforts; this way, the firm will be able to tap into a new market that is not necessarily close to their base of operations. The following research will illustrate the present state of Kahuna Cleaning Supply which will assist to formulate the needs of the new system
TASK 1: Time Management Plan
Students are required to provide an effective time management plan that will lead to successful submission of your assignment 2 (Report), and the completion of the required activities that included in this assignment.
Develop a work breakdown structure (WBS) for your project with date, and summary of project activities. Use a table with columns for activity number, start date, finish date, activity name, activity description, planned action, status, and any other notes. The purpose of WBS is to identify each task in your project and include an estimated duration.
TASK 2: “TO BE” Process
Develop a “TO BE” process diagram by using Business Process Modelling Notation (BPMN) or Unified Modelling Language (UML). The “TO BE” diagram should show the improvement of the process flow of your chosen organisation.
TASK 3: Comparing “AS IS” and “TO BE” Process
Compare the “AS IS” process diagram that you provided in the assignment 1, and “TO BE” process diagram to assess the impact of change and prepare a briefing note for the organisational change management team regarding the anticipated impact of the system. You should make recommendations to the team on how these impacts can be managed.
TASK 4: Entity Relationship Diagram (ERD)
Draw an ERD for your chosen organisation including the types of relationships between the entities.
TASK 5: Data Normalization
Create fully normalized 3NF table designs for your chosen organisation system. You need to mention all the entities that you identified in Task 4.
TASK 6: Testing
What types of testing should be performed? What types of test data should be used? The testing in relation to the new Information Systems developed to automate the organisation process? Please clarify this.
TASK 7: Training
Identify the specific groups of people who need training on the new system. For each group, describe the type of training you would recommend and list the topics you would cover.
TASK 8: System Changeover
Develop a plan for system changeover for your chosen organisation. Discuss the method that should be used for systems changeover to enable “TO BE” process in the organisation.
TASK 9: Report to Top Management
Assume you have completed the design and implementation phases of your project for your chosen organisation. Write a report to the top management (CEO). This report at a minimum
should include the objectives, processes undertaken, scope, and recommendations to the top management (CEO).
TASK 10: Presentation/Report Structure
This task includes the cover letter and title page in the report and the report must be written with clarity and professionalism in mind.
http://www86.zippyshare.com/v/BjLLAR55/file.html (( text book ))
Explanation / Answer
Apple has always been a major player and a leader in innovative market, it has ensured how to build a custmer base for itself and how people show that they posess an iphone and ipad. Apple has constantly strived to innovate everytime and the basics of such approach comes from Steve jobs. At work place he ensured couple of things to be looked at to keep employees & customers happy:
1. Communicate with customers freely: It is always advised to take a regular feedback and not just limit your offering to be sold. During the entire tenure of service being provided, a rapport should be developed between customers & company.
2.Loyalty programs: These work specially in retail or some service offerings and keeps the customers intact to the organization/ company.
3.special events: There must be get togethers planned with your customers on special occasions like 25th yearly celebrations of company, etc.
4.Two way communication with customers: Rather than just talking, one should also have an ear to listen to the customers and make the discussion real time rather than pre planned king of thing.
5.Enhance cstomer service by having dedicated staff for specific roles to address issues or seeking info types.
6.Visit the major customers time and often to build a relationship with them. This helps to add value to the company in the long run.