Access the Coles Supply standards and the Supplier Portal at: www.supplierportal
ID: 383964 • Letter: A
Question
Access the Coles Supply standards and the Supplier Portal at: www.supplierportal.coles.com.au and take some time to carefully review each of the 10 sections. a. If you were supplying to Coles, how useful do you think this information would be? b. Coles is committed to moving from paper-based to electronic system. How user-friendly do you think this portal is? c. What impressed you the most about the portal? d. What tone/feel do you get from this portal with regard to how Coles engages with its suppliers? e. How is the company assisting its long-term suppliers move from the ‘old’ paper-based system to the ‘new’ electronic system? (NB: You may have to do some digging to find this out. You may need to ‘infer’ what this is from your research). f. In your opinion, is there anything in this portal that may cause conflict with suppliers? Explain your answer. g. Find the direct supplier portal tutorials and listen to the ‘quick tour’ video. h. Find the ‘Ranging and Delisting’ Policy’ and ‘the product ranging and space allocation principles for the company: i. In your opinion, how fair do you think these are for the supplier?
Explanation / Answer
If you were supplying to Coles, how useful do you think this information would be?
Well in my opinion, the information provided on the site is very helpful. It has detailed all the specification of the Coles supplier business in detail with a brief description of all its activities done to sustain long term relationship.
If you dig into the Coles site, you will get all information related to its product line with the brief description of the product, you will also find the information regarding the new fund which Cole is releasing with a detail of how much it is funding in terms of loan for Australian market.
It has also specified about Coles migration from paper based work to Electronic transaction and the sites explains about how it can be used by the customers.
The site also has information about its administrations, about direct supplying to stores and many related information in the home page.
In all the information provided is very useful and a customer can go through the text of the site and use the services.
Coles is committed to moving from paper-based to electronic system. How user-friendly do you think this portal is?
The portal is a good initiative taken by Cole and it is very user friendly, any customer can follow the text and use the services using the portal.
Coles has made an effort to make different portals for different kind of transactions used for specific purposes, like B2B, EIDC and DSD.
If you follow the text on the page, you can find a list of steps for navigation for the E-portal, the steps are itself simple to follow and this will not only save the time of the customers, but also reduce paperwork done earlier. Not to mention it is environment friendly also.
What impressed you the most about the portal?
One of the impressive things about the portal is that, it has bifurcated the information as per the requirement. Like if someone wants to go for a new B2B, a customer can simply go there and check out the information provided on it.
The portal has also managed to keep some documents for the help of the customers.
What tone/feel do you get from this portal with regard to how Coles engages with its suppliers?
Coles has done a pretty good job in terms of engaging its suppliers. After going through this site, we can say that Coles is trying to engage more and more of its customers.
Coles has kept a very descriptive approach while working on the site in terms of user friendly terms.