In this Assignment you will identify major elements of high-reliability organiza
ID: 384062 • Letter: I
Question
In this Assignment you will identify major elements of high-reliability organizations providing long-term care. According to the Baldrige Performance Excellence Program (MBNQA), the criteria are as follows:
Leadership
Strategic planning
Customer and market focus
Measurement, analysis, and knowledge management
Human resource focus
Process management
Business/organizational performance results
Using the Highly Reliable Organization Matrix located in this week’s Learning Resources, complete the matrix by typing in the elements which meet the criteria in rows and columns. Describe each element briefly, give an example as to how this can be met in a long-term care facility, and explain the expected impact on patient care.
Explanation / Answer
Answer: The major elements of high reliability organization providing long term care are as below
S
Major Elements for High Reliability
Met in long term care facility
Impact on Patient Care
1
Leadership: Leadership is defined as the organization’s leadership in the health care business such that the health care business leads the market. The leadership at the organization is strong enough for taking forward the organization
This will have long term benefits to the organization.
The patients will be care better due to leading facilities at the organization and leading environment at the health care organization.
2
Strategic Planning: The is the important aspect of high reliability organization. This element helps the organization to think and plan the strategy for the future. This helps for the development of the health care for future. Strategic planning helps for finalizing the future strategy.
Helpful for long term development and survival of the organization
The growth of the organization due to strategic planning will help in better care of the patients in the future.
3
Customer and market focus : This is the key element, as the customer and market focus will bring the improvements in the organization which will push for better acceptance by the customers and market. This will helps in alignment of the processes and system with respect to the customer needs and market demands
Meeting and exceeding customer/market expectation in long term plan
Health care of the patients as per their requirements and acceptances
4
Measurement, analysis: Measurement and analysis is important in the health care organization. This will help in proper diagnosis of the diseases of the patients. This will help in better treatment / care of the patients
Long term point of view helpful, as more measured techniques will be use in future
Better treatment and care of the patients, though the cost of treatment will be increased in diagnosis.
5
knowledge management : Knowledge management will help in developing the new resources in the organization and keeping the knowledge with the organization
Helpful for long term management and development
Helpful source of information for the healthcare team
6
Human resource focus: Human resource focus will help to improve the expertise level of the human resources.
Expert and trained human resource for the future
Better care and arrangement at the organization.
7
Process management: Process management and its improvement is the continuous process so that continual improvements can be carried out at the organization level.
Improved health care organization due to continual improvements
Helpful for the patients.
8
Business/organizational performance results: The performance result helps to understand the organization for its performance over a period of time. This is the true indicator of performance.
Develops the actions for improvement based on the performance score card.
Drives improvement in patient’s care at the organization
S
Major Elements for High Reliability
Met in long term care facility
Impact on Patient Care
1
Leadership: Leadership is defined as the organization’s leadership in the health care business such that the health care business leads the market. The leadership at the organization is strong enough for taking forward the organization
This will have long term benefits to the organization.
The patients will be care better due to leading facilities at the organization and leading environment at the health care organization.
2
Strategic Planning: The is the important aspect of high reliability organization. This element helps the organization to think and plan the strategy for the future. This helps for the development of the health care for future. Strategic planning helps for finalizing the future strategy.
Helpful for long term development and survival of the organization
The growth of the organization due to strategic planning will help in better care of the patients in the future.
3
Customer and market focus : This is the key element, as the customer and market focus will bring the improvements in the organization which will push for better acceptance by the customers and market. This will helps in alignment of the processes and system with respect to the customer needs and market demands
Meeting and exceeding customer/market expectation in long term plan
Health care of the patients as per their requirements and acceptances
4
Measurement, analysis: Measurement and analysis is important in the health care organization. This will help in proper diagnosis of the diseases of the patients. This will help in better treatment / care of the patients
Long term point of view helpful, as more measured techniques will be use in future
Better treatment and care of the patients, though the cost of treatment will be increased in diagnosis.
5
knowledge management : Knowledge management will help in developing the new resources in the organization and keeping the knowledge with the organization
Helpful for long term management and development
Helpful source of information for the healthcare team
6
Human resource focus: Human resource focus will help to improve the expertise level of the human resources.
Expert and trained human resource for the future
Better care and arrangement at the organization.
7
Process management: Process management and its improvement is the continuous process so that continual improvements can be carried out at the organization level.
Improved health care organization due to continual improvements
Helpful for the patients.
8
Business/organizational performance results: The performance result helps to understand the organization for its performance over a period of time. This is the true indicator of performance.
Develops the actions for improvement based on the performance score card.
Drives improvement in patient’s care at the organization