QUESTION 59 2 points Save A In the communication process, noise refers to O any
ID: 384308 • Letter: Q
Question
QUESTION 59 2 points Save A In the communication process, noise refers to O any unsolicited response from consumers or potential consumers regarding a company's message. any communication with consumers who are not in the target audience. O a unique set of terms, expressions, or jargon that carries a specific meaning within a specific field (.e. the medical profession, legal profession, etc.). O extraneous factors that can work against effective communication by distorting a message or the feedback received during the communication process. the use of colors, words, sounds, or images that make an otherwise simple message more complex. QUESTION 60 2 points Save A Which of the following statements regarding supply chain customer service is most accurate? Customer service is the responsibility of marketing channel members and not the supplier network. A firm's goal should be to provide superior customer service regardless of costs O The output of a supply chain is measured either in total units sold or total number of customers served. O Customer service must be balanced against total logistics cost factors. The output of a supply chain is measured in total units sold.Explanation / Answer
59. D. Extraneous factors that can work against effective communication by distorting a message or the feedback received during the communication process.
Noise is anything that prevents effective communication either from the sender's side or receiver's side.
60. D. Customer service must be balanced against total logistics cost factors.
Customer service is highly dependent and must be balanced against cost related to logistical factors. As increase or decrease in these costs affect the customer service to a great extent.