Chapter 7 Case Study from Quality and Performance Improvement in Healthcare 6th
ID: 386787 • Letter: C
Question
Chapter 7 Case Study from Quality and Performance Improvement in Healthcare 6th edition (Shaw and Carter)
Students should critque this survey against the criteria listed in the preceding discussion of survey design, giving careful consideration to format, wording, and appearance
A discussion of important survey design elements
The relationship of survey design to the output of the survey
Pitfalls in survey design
Types of survey design
Issues related to data analysis
n with broadel issues and work Cpose. Questions toward more specific areas of concern Case Study As discussed previously, one common method of measuring customer satisfaction in healthcare involves conducting a survey. Figure 7.11 shows a survey that was used in a healthcare organization. Students should critique this survey against the criteria listed in the preceding discussion of survey design, giving careful consideration to factors such as format, wording, and appearance.Explanation / Answer
For the quality and performance improvement in healthcare here in the case study specifically, the Community Hospital of the West has conducted a sample survey. The survey consists of
1. Direct questions with one-word answer,
2. Likert scale with 4 option rating like excellent, good, average, poor
3. Dichotomous answers like yes or no
4. Open-ended questions on improvement in services
The survey design elements like the formation of the questions i.e. arrangement of questions like the first set of questions, all four categories should be distinct with different factors. The factors should be arranged as it should start with demographics features like name, age, religion etc. Then the factors should be categorized as services like treatment, facilities, doctors, performance, etc. The Likert scale should be 5-point or 7-point as it is unbiased. Words like would, could, difficult words,
If the survey design is not appropriate data analysis will be difficult.
Pitfalls in Survey Design:
Types of Survey Design:
Some Issues related to data analysis are: