Problem 5-11 Owners of the restaurant anticipates that, in one year their demand
ID: 387059 • Letter: P
Question
Problem 5-11
Owners of the restaurant anticipates that, in one year their demand will double as long as they can provide good service to their customers.
How much will they have to increase their service capacity to in order to stay out of the critical zone? (Roundup your answer to the next whole number.)
Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods about 77 customers arrive per hour for service. Given number of tables and chairs, and the typical time it takes to serve a customer, they the owners estimate they can serve on average about 100 customers per hour.Explanation / Answer
Anticipated demand in the next one year = 77*2 = 144 customers per hour
Current capacity = 100 customers per hour
In order to stay out of the critical zone, capacity must be greater than customer arrival date. Therefore, capacity must be greater than 144 in the coming year.
Therefore, increase in service capacity needed = 144 - 100 = 44 customers per hour