Carry out an analysis consisting of the following steps: 1. Select an organizati
ID: 389789 • Letter: C
Question
Carry out an analysis consisting of the following steps:
1. Select an organization that produces products or delivers a service.
2. Study the organization structure, particularly the quality-related structure.
3. Review various TQM characteristics discussed in class.
4. Develop a tabular format and analyze all applicable TQM characteristics of
the organization. Develop a rating scale to estimate the level of applicability
of each TQM characteristic to the organization.
5. Discuss your finding and provide a conclusion on the state of TQM in the
organization
Explanation / Answer
Total Quality Management (TQM) is another well-known tool used by companies for continuous improvement. The core principle of TQM is continuous process improvement. TQM uses the fundamental of process mapping and root cause analysis for the objective of continuous process improvement. TQM or total quality management addresses the quality adherence in all operations of business. This way, the quality of the product is monitored and even the waste of the operations is reduced. TQM focuses the business operations on various factors like customer satisfaction, environment safety, etc.
Thus, TQM can be considered as a tool for the implementation of ISO 14000 framework.
The manufacturing process observed: Running a loom in textile plant of Trident Ltd.
Sl No
Task description
Rating on scale of 1-10, 10 being highest)
1.
Use of Kaizen and 6S in plant
8
2
Employee awareness about TQM
7
3
Conduction of regular audits to maintain quality
8
4
Strictness of quality inspections
9
5
Use of PPEs while working in plant
9
6
Color coding in the plant
7
7
Effective layout of the plant
7
8
Working conditions maintained in plant
6
9
Employee trainings conducted to increase their knowledge and awareness about TQM and Kaizen
7
10
The wastage of the plant are handled effectively
9
The TQM is followed structurally and in a systematic way in Trident. The layout of the plant and various processes follow the principles of 6S and Kaizen. The waste of the plant is treated, recycled and pot to use. There must be higher frequency for employee training programs in the plant. Regular but random audits are conducted in the plant to keep a strict check on the quality of the production. There is quite strictness in the way the rules and compliances are followed in the plant. This facilitates discipline in the manufacturing process and thus increases the overall quality of production.
Sl No
Task description
Rating on scale of 1-10, 10 being highest)
1.
Use of Kaizen and 6S in plant
8
2
Employee awareness about TQM
7
3
Conduction of regular audits to maintain quality
8
4
Strictness of quality inspections
9
5
Use of PPEs while working in plant
9
6
Color coding in the plant
7
7
Effective layout of the plant
7
8
Working conditions maintained in plant
6
9
Employee trainings conducted to increase their knowledge and awareness about TQM and Kaizen
7
10
The wastage of the plant are handled effectively
9