After you have successfully addressed his logon problems, the bank’s loan office
ID: 3903781 • Letter: A
Question
After you have successfully addressed his logon problems, the bank’s loan officer calls you for help on an urgent problem. He cannot connect to a loan provider’s Web site. When he tries connecting to the site, called www.loansandmoreloans.cengage.com, the message he receives is “Alert! www.loansandmoreloans.cengage.com could not be found. Please check the name and try again.” He assumes that the loan provider’s network is down, but he wants to make sure the problem isn’t something he could fix because he urgently needs to access the site. As you know, other things could be caus- ing this error message. Given what you have learned about TCP/IP networking, sug- gest two other reasons why this error message might appear in the loan officer’s browser window. Then describe two specific commands the loan officer could type at his computer’s command prompt that would help you and him narrow down where the connection is failing. Which of these two commands would you try first and why?
Explanation / Answer
Hi Student,
Following are the commands type :
1. PING
The ping command sends ICMP echo request packets to a destination. For example, you could run ping loansandmoreloans.cengage.com, or ping 173.194.33.174 to ping a domain name or IP address.
These packets ask the remote destination to reply. If the remote destination is configured to reply, it will respond with packets of its own. This would ensure connectivity to the server where the loansandmoreloans.cengage.com, is hosted.
2. IPCONFIG/IFCONFIG
The ipconfig command is used on Windows, while the ifconfig command is used on Linux, Mac OS X, and other Unix-like operating systems. These commands allow you to configure your network interfaces and view information about them. This would ensure that you are in the network and proporly connected to the lan.
Happy Learning :)