Assessing Training Needs Needs assessment is the process of determining what typ

Question

Assessing Training Needs Needs assessment is the process of determining what types of training, if any, are necessary in an organization. Various factors might prompt a needs assessment: new equipment or technology, new product lines, or simply the perceived need for improvement in some skill A needs assessment includes analysis of the organization, the employees working for the company, and the tasks involved in performing a job. Only when there is a thorough understanding of these three components can a company make an informed and cost-effective decision about training strategy. A needs assessment answers questions in three broad areas: organization-what is the context in which training will occur?, person-who needs training?, and task- what subjects should the training cover? Roll over each item to read the concerns, and then place the appropriate concern in each component of a needs assessment. Are recently implemented incentives encouraging these individuals to work too quickly to be able to provide good customer service? Incentives Receptiveness Organization nalysis Person Analysis Task Analysis Direction Skills Role Abilities Standards Expense Policy Reset

Explanation / Answer

answer:

Organisation analysis: policy, standards, direction

Person analysis: skills, abilities, receptiveness

Task analysis: role, incentives, expenses

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