Perform the following tasks: Research and identify a company for this Project. S
ID: 3917756 • Letter: P
Question
Perform the following tasks: Research and identify a company for this Project. Select a company that has implemented an IS within the last few years. Identify a general manager and some employees of the business to interview. Consider the following when choosing the individuals: Whether the roles of the individuals were important in IS implementation Whether the individuals spent considerable time implementing or using the system Write a 3-page report, in APA style, that contains the following information about the company and the interviewees: The type of business the company is involved in The number of employees working in the company Names of the interviewees and their role in IS implementation Description of the IS implementation
Explanation / Answer
IS (Information System) management refers to data, computers and information management in a company. It is also called IT or MIS in some cases.
The company we studied RKT is a 35 year old family owned business but professionally managed. They manufacturer inner butyl tubes for tires and natural rubber flaps. Their basic customers are big OEM and A league tire company worldwide who source their requirement in bulk from them, another segment they cater to is export to 60 plus countries in Europe, Africa and Gulf.
The organization is well known for its quality products and are first class brand name in all markets.
The number of employees are 400 plus and the organization has 3 manufacturing facilities at different locations and a corporate office in the heart of the city to give access to visitors and customers.
We interviewed:
The ERP system manager:
She was responsible for end to end implementation of the system by integrating the entire process, assigning responsibilities and flow of the system, discussing who has how much access with the approvals from the general manager and the management.
She also highlighted the system needs i.e. the software and hardware for suitable access and implementation.
The IS manager:
He understood the requirement of the hardware which is suitable for uploading the software. He had to work in close sync with the ERP manager to reduce hardware costs and maximize usage of the system. He was involved in training the manpower as required by the IS by external support.
The General Manager:
He is the key person in the initiation, planning, and execution of the systems. He will review the progress against the plan and regularly fine tune it. He will get regular feedback from all teams from time to time and ensured that the feedback was successfully matched with the software. His job was to efficiently onboard the people and removes any hic-ups in terms of manpower, resources or capital equipment. He also had to manage egos of many teams and intradepartmental issues.
Costing/ audit manager:
The plans are uploaded by the project team. The costing manager regularly studied if the budget and time lines were as per projections. Where not as per projections they were highlighted so that necessary care can be taken to meet the targeted budgets. The quick and efficient implementation without wasting resources is audited regularly by audit manager. The entire budget is managed by her.
Sales manager:
Her role was to see all the heads required and necessary for adequate data submission is in place. The system has to be suitable to meet the needs of the customer and incorporate all technical requirements. The need for technical and costing manager support for prime in helping the sales manager create suitable inquiries, orders, and despatches.
The entire system:
Started with inquiry received from customer
Uploaded to the system
Shared with Plant's head for approval
Costing team gives prices
Prices are shared by sales outside the system
Customer releases order
Performa invoice prefabricated in system is sent to customer with all technical details
The customer accepts the Performa outside the system
The sales order is released as per inquiry
The purchase team gets an indent for material
The material is broken as per formulations in system
The will make and approve purchase order to vendor
Vendor will deliver in deadlines to plant as per terms discussed
Material received from plant inventory is uploaded to system
Material issued in the plant and inventory reduced
The material ready for dispatch
Invoice is generated
The entire process needs for refeeding data and reduces human intervention. It avoids duplication of work and errors
Testing of system reports with the manual has to be done constantly to ensure that data is accurate.