The CEO of your health organization comes to your office and states that she is
ID: 397331 • Letter: T
Question
The CEO of your health organization comes to your office and states that she is not happy with the efficiency of the new ambulatory care clinic; she does not believe that the new clinic is being effective. Respond to the following:1. Come up with three different measures for efficiency and three different measures of effectiveness that you feel are uniform and applicable to ambulatory care clinics.
2. Develop a construct representing patient satisfaction with ambulatory care that includes two variables and four measures based on the metrics you developed for this exercise.
3. Based on the metrics you developed for this exercise, develop a dashboard for each metric that will provide the CEO with a snapshot of performance items you have already suggested are important. The CEO of your health organization comes to your office and states that she is not happy with the efficiency of the new ambulatory care clinic; she does not believe that the new clinic is being effective. Respond to the following:
1. Come up with three different measures for efficiency and three different measures of effectiveness that you feel are uniform and applicable to ambulatory care clinics.
2. Develop a construct representing patient satisfaction with ambulatory care that includes two variables and four measures based on the metrics you developed for this exercise.
3. Based on the metrics you developed for this exercise, develop a dashboard for each metric that will provide the CEO with a snapshot of performance items you have already suggested are important. The CEO of your health organization comes to your office and states that she is not happy with the efficiency of the new ambulatory care clinic; she does not believe that the new clinic is being effective. Respond to the following:
1. Come up with three different measures for efficiency and three different measures of effectiveness that you feel are uniform and applicable to ambulatory care clinics.
2. Develop a construct representing patient satisfaction with ambulatory care that includes two variables and four measures based on the metrics you developed for this exercise.
3. Based on the metrics you developed for this exercise, develop a dashboard for each metric that will provide the CEO with a snapshot of performance items you have already suggested are important.
Explanation / Answer
1. Efficiency Measure :
ambulatory care efficiency can be measure by ambulance total travel (KM) compare to standard travel (KM).
It can be measure by Number of patient attend daily by ambulance service compare to Number of patient defined to attend daily.
It can measure by Ambulance total travel expences per day (US Dollar) compare to Total standard travel expences (US Dollar) defined per day.
Measure of effectiveness:
Number of successful task compare to Total number of task attend.
Time taken to attend patient for each task compare to time defined for each task.
Number of frequency defined comapre targey frequency.
2.Two Variable measured for ambulatory service:
Ratio of call attend vs Call closed.
frequency of Customer attend.
Measure developed for ambulatory service:
Time taken to attend the patient
Phone call response time.
3. Dashboard for each matrix:
Call attend vs call closed- Phone call should be monitored by external body which publish a report based on performance of call attendes.
Frequency of customer attend: A feedback system should be work which will call to customer for feedback. Based on this we can monitor how many customer are attended after the phone call. Frequency of customer attended should be compare with number of phone call received.
Time taken to attend patient- A software should be implement which monitor the time after the phone call receive to attend customer. Customer attended will be monitor by customer location where ambulance should be rech after the phone call.
Phone call response time- Phone call should be monitor by external body though this is a case of emergency.
Thank you..