Pizza USA is a chain of pizza restaurants offers sit down and take out service.
ID: 403651 • Letter: P
Question
Pizza USA is a chain of pizza restaurants offers sit down and take out service. Part I as the customer: make a list of the attributes of a pizza delivery of pizza delivery that are important you as a customer. What must a pizza delivery service accomplish so that would make it reasonably satisfied? What could a pizza delivery service do that would make it really unique and create a differential advantage?
Part II as the manager: for this part of the exercise, you will be a team member, lists all of you team members, create a master list, group the items on you list under a series of major headings: ex. condition of delivered pizza or quick on time. Make a list of pizza delivery process design requirements that your pizza delivery will have to meet. Think about measurable standards; measures that make your process effectively and efficiently. What do you think that these measures will be useful? (hot pizza when delivered)
1. Make a list of pizza delivery attributes that are important to you as a customer.
2. Combine your list with the lists of a few other class members and categorize the items under a series of major Headings.
3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirement.
4. Design a process that meets your requirements. Describe it by using a flowchart similar to those shown in Exhbits 7.4 7.5 and 7.6
Explanation / Answer
As a customer, the important attributes of Pizza delivery are
Measurable standards categorisation is
The serivce can be design on basis of production line approach, self service approach and personal attention approach.
The design and attribute can be measured using the following metrics