Break up the following items into categories for making an Affinity Diagram. Qua
ID: 417955 • Letter: B
Question
Break up the following items into categories for making an Affinity Diagram.
Quality food
Ability to solve problems and answer questions during flight
Efficient boarding procedures
Appealing interior appearance
Well-maintained seats
Reservation calls answered promptly
Timely and accurate communication of information prior to boarding
Good selection of magazines and newspapers
Efficient and attentive flight attendants
Good beverage selection
Clean lavatories
Efficient ticket line and waiting procedures
Convenient ground transportation
Courteous reservations personnel
Good-quality audio/visual system
Sufficient quantity of food
Interesting in-flight magazine
Courteous and efficient gate personnel
In-flight telephone access
Good variety of audio/visual programming
Flight attendants knowledgeable of airline programs and policies
Correct explanation of fares and schedules
Efficient seat-selection process
Courteous and efficient sky cap
Timely and accurate communication of flight information (in-flight)
Convenient baggage check-in
Timely baggage check-in
Comfortable seating and leg room
Assistance for passengers with special needs
Courteous ticket counter personnel
Convenient parking close to terminal
Ability to solve baggage claim problems
Ability of reservation agents to answer questions
Break up the following items into categories for making an Affinity Diagram.
Quality food
Ability to solve problems and answer questions during flight
Efficient boarding procedures
Appealing interior appearance
Well-maintained seats
Reservation calls answered promptly
Timely and accurate communication of information prior to boarding
Good selection of magazines and newspapers
Efficient and attentive flight attendants
Good beverage selection
Clean lavatories
Efficient ticket line and waiting procedures
Convenient ground transportation
Courteous reservations personnel
Good-quality audio/visual system
Sufficient quantity of food
Interesting in-flight magazine
Courteous and efficient gate personnel
In-flight telephone access
Good variety of audio/visual programming
Flight attendants knowledgeable of airline programs and policies
Correct explanation of fares and schedules
Efficient seat-selection process
Courteous and efficient sky cap
Timely and accurate communication of flight information (in-flight)
Convenient baggage check-in
Timely baggage check-in
Comfortable seating and leg room
Assistance for passengers with special needs
Courteous ticket counter personnel
Convenient parking close to terminal
Ability to solve baggage claim problems
Ability of reservation agents to answer questions
Explanation / Answer
Inflight services -Quality food,Ability to solve problems and answer questions during flight,Flight attendants knowledgeable of airline programs and policies,In-flight telephone access,Sufficient quantity of food,Interesting in-flight magazine
Boarding Services -Efficient boarding procedures,Timely and accurate communication of flight information (in-flight),
Booking and Baggage - Ability to solve baggage claim problems,Reservation calls answered promptly,Ability of reservation agents to answer questions,Convenient baggage check-in,Timely baggage check-in,Efficient seat-selection process,Correct explanation of fares and schedules,Efficient ticket line and waiting procedures
Hospitality - Courteous ticket counter personnel,Convenient parking close to terminal,Courteous and efficient sky cap,Good variety of audio/visual programming,Courteous and efficient gate personnel,convenient ground transportation
Maintenance - Appealing interior appearance,Well-maintained seats,Comfortable seating and leg room,Assistance for passengers with special needs