Mid-term Examination Communication Management Name and Number Score Multiple Cho
ID: 426275 • Letter: M
Question
Mid-term Examination Communication Management Name and Number Score Multiple Choice (20%) 1. In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a I. core management role: a. Interpersonal roles b. Informational roles c. Decisional roles d. All of the above e. None of the above The core management skill of the twenty-first century is: a. Conflict management b. Efficiency c. Flattery d. Satisfying everyone e. Crafting persuasive messages According to a series of scientific studies, most managers spend the majority of their day: a. Talking b. Listening c. Writing d. A and B e. B and C 2. 3. 4. The greatest challenge managers face regarding communication is: a. Being a good listener b. Admitting to flaws in their communication skills c. Writing and editing their own speeches d. Speaking to larger audiences e. None of the above 5. Communication is: a. Static b. Simple c. Reversible d. Circular e. None of the aboveExplanation / Answer
1. D. all of the above
All the above skills are regarded as the core management role according to the work of professor Harvey Mintzberg.
2. B. efficiency
Efficiency is the core management skill; that is required in the 21st century. This is due to the increased competition in the market as well as the size that global organizations have expanded to.
3. C. Both A and B
The manager’s main work revolves around listening to the workforce and then talking to them about their problems and providing the strategies they can use in order to achieve what they want.
4. B. admitting to flaws in their own speeches
Self-admittance can be regarded as the main challenge for the managers because, due to human nature and the factor of ego, managers sometimes find it hard to admit to have flaws in their communication style.