Patients arriving at the Akron Orthopedic Clinic go through 3 steps in the patie
ID: 427580 • Letter: P
Question
Patients arriving at the Akron Orthopedic Clinic go through 3 steps in the patient care process. First, patients are checked in at a check-in counter where a single receptionist checks the patient's ID, Insurance information, contact information, and collects the deductible payment. Patients also need to fill-in a medical history as part of this step. This check-in step on average takes 15 minutes to complete all the activities. In the next step, nurse talks to the patient to know their symptoms, measures the patient's temperature and blood pressure and records all this information. This step on average also takes 15 minutes; however there are always 2 nurses on duty, with each nurse attending to a single patient. The third and last step in the process is for the patient to consult with the physician, where the physician diagnoses the medical condition, prescribes the medical treatment and follow- up actions. The consultation with the physician on average takes 20 minutes per patient. There is at present only one attending physician on duty at any given time. Physicans are paid a relatively high salary of $100 per hour, nurses are paid $25 per hour and the receptionist is paid $10 per hour. Overhead costs include $25 per patient. The revenue from each patient averages $125. The maximum patient demand is 6 patients per hour What is the present capacity of the system? 3 patients per hour 4 patients per hour 5 patients per hour 8 patients per hourExplanation / Answer
Therefore, Current capacity of the system is 4 patients per hour.
Minutes Remarks 0 Patient 1 enters 5 10 15 Check In for patient 1 completed and symptoms check stage begins, Check in for patient 2 begins 20 25 30 Symptoms check stage completed for Patient 1 and diagnosis stage begins, Check in for patient 2 completed and Symptoms check stage begins, Check in for Patient 3 begins 35 40 45 Symptoms check stage completed for patient 2, check in stage completed for patient 3 50 Diagnosis for Patient 1 ends, diagnosis of patient 2 begins, symptoms check for patient 3 begins, check in stage for patient 4 begins 55 60