Margaret - Communications Expert (Scenario) Margaret works as the human resource
ID: 444742 • Letter: M
Question
Margaret - Communications Expert (Scenario) Margaret works as the human resource manager for Horizon Software Ltd, a software development firm that focuses on the development and implementation of customised JAVA-based applications for some of the largest companies in Australia. Unfortunately, the past few months have been challenging because employees have become upset due to the lack of communication among company managers. Margaret decided that it was imperative to conduct an organisational communication workshop for these managers. Refer to Margaret - Communications Expert (Scenario). Margaret begins by defining communication as ' and understanding of meaning'. the transfer the expression the encoding the broadcast the extraction Refer to Margaret - Communications Expert (Scenario). Margaret makes a point to differentiate between interpersonal communication and organisational communication. She explains that the concept of organisational communication encapsulates the total amount of information exchanged within an organisation patterns of communication within the organisation communication technology within the organisation the transfer of knowledge within the organisation advertising Refer to Margaret - Communications Expert (Scenario). Margaret explains that communication serves four major management functions within the organisation, namely motivation, emotional expression, information and interpersonalrelations organizationevaluation feedbackcontrolExplanation / Answer
1. Margaret begins by defining communication as “the transfer and understanding of meaning".
2. Margaret makes a point to differentiate between interpersonal communication and organizational communication. She explains that the concept of organizational communication encapsulates patterns of communication within the organization.
3. Margaret explains that communication serves four major management functions within the organization, namely motivation, emotional expression, information, and control.