NewTel, Inc. NewTel is a telephone company with a policy of filling positions in
ID: 455423 • Letter: N
Question
NewTel, Inc. NewTel is a telephone company with a policy of filling positions internally through promotions, rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people to senior executive positions from the engineering areas. Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago as junior engineers. There is increasing pressure on NewTel to become more market and service oriented. As a result, four people were hired last year from firms to fill new senior executive positions in marketing and service departments. The external hires were necessary because current employees were not sufficiently qualified. Now, there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been thwarted in their attempts to have the company invest more in marketing and customer services instead of investing in technological research, and they blame the senior executives for being hardheaded. The conflict episodes are being viewed by both sides as personal attacks rather than attempts to resolve the problem. The four new hires have been attempting to have the company invest more in marketing and customer services instead of investing in technological research. This is mainly an example of conflict due to: role ambiguity. lack of communication. sequential task interdependence. overt behaviors. goal incompatibility.
Explanation / Answer
Ans : There is conflict in New Tel, Inc because of teh following reasons
1. Role ambiguity : The senior Executives have no clear role and also the new hires .No specific role is assigned to them.
2. Lack Of Communication:there is no set plan and no proper communication way which is leading to the personal atatcks.
3.Goal incomaptibility : NO one is clear about the ultimate goal of the company and no one is workimg towards it as a team.
4. Sequential Task interdependence: There is a interdependence of the job and hence no one clear about sequence to be followed while working which is litlle to great confusions and hence conflict in the company.