Complete the following HOQ for ordering parts from a warehouse. Which technical
ID: 462927 • Letter: C
Question
Complete the following HOQ for ordering parts from a warehouse. Which technical characteristics should be emphasized by the designer?
Open Warehouse
Order pull system
Receive customer at will counter
Adequate phone lines
Check stock system
Order entry system
Customer importance rating
Target Value
Sales point
Absolute Weight
Order ready to be picked up quickly
9
9
2
2
2
Broad inventory
1
3
3
4
4
4
Have all related parts
1
4
5
5
Easy to place order
1
3
9
3
3
5
Convenient hours
9
3
3
3
2
4
Absolute weight
Relative weight
Absolute Factor
Relative Factor
Open Warehouse
Order pull system
Receive customer at will counter
Adequate phone lines
Check stock system
Order entry system
Customer importance rating
Target Value
Sales point
Absolute Weight
Order ready to be picked up quickly
9
9
2
2
2
Broad inventory
1
3
3
4
4
4
Have all related parts
1
4
5
5
Easy to place order
1
3
9
3
3
5
Convenient hours
9
3
3
3
2
4
Absolute weight
Relative weight
Absolute Factor
Relative Factor
Explanation / Answer
absolute weight:
Open Warehouse = 1*3 + 9*3 = 30
Order pull system = 9*2 + 1* 4 = 22
Receive customer at will counter = 9*2 +3*3 = 27
Adequate phone lines=3*3 +3*3 = 18
Check stock system= 3*4 =12
Order entry system =3*4 + 1*4 + 9*3
=43
Absolute weight:
Order ready to be picked up quickly=2*2 =4
Broad inventory =4*4 = 16
Have all related parts =4*5 =20
Easy to place order =3*5 =15
Convenient hours =3*4 =12
Relative Weight=
Open Warehouse = 1*15 + 9*12 = 123
Order pull system = 9*4+ 1* 16 = 52
Receive customer at will counter = 9*4+3*12 = 72
Adequate phone lines=3*15 +3*12 = 81
Check stock system= 3*16 =48
Order entry system =3*16 + 1*20 + 9*15
=212
thus Order entry system should be emphaized by designer