City University of Seattle is an organization in the higher education industry.
ID: 469270 • Letter: C
Question
City University of Seattle is an organization in the higher education industry. Operational, managerial, and strategic decisions are made by City University of Seattle "managers." Identify critical success factors and key performance indicators the strategic, managerial, and operational levels respectively. Indicate one strategic, one managerial, and one operational question that you would need to be answered by one or more managers at City University. Describe the role of the decision maker who would have primary responsibility for answering each of these three questions. How do the answers to these questions impact you as a CIty University student?
Explanation / Answer
Crtical Success Factors and KPI's of the Strategic,Operational and Managerial level
Crtical Success Factors (Strategic )
KPI : To hold a market share within the education sector upto 5% from the existing 3% by the end of fiscal year
Critical Success factors (Operational)
KPI : To offer high end quality education programs ,resulting with high end job placement rates
Crtical success factors (Managerial)
KPI : to train the staff university , into high end learning programs .
2Q. Indicate one strategic, one managerial, and one operational question that you would need to be answered by one or more managers at City University.
Strategic : How to design a long term plan ,to increase market share in the education sector without compromise on the quality offered ?
Operational : How to ensure the processes followed are effective and produces the desired rsults ?
Maanagerial : How to enhance the competence ,skills and performance of the staff with innovative learning solutions ?
The role of the decision maker ,who would have primary responsibility to answer these questions would basically will be the University Managers ,who may not be directly involved in crafting strategies ,but would play a lead role in cascading down the strategies or delineate the long term plan into actionable work and objectives both for operational and managerial work .
3Q.Answers to these questions would impact me as City univerity student
As a student of such high end education sector with world class faculty will equip me with best of education and training levels, that would help me as a student to grow ,and in future equip me with the skills needed for me to perform on the job.