Conflict and Negotiation: Maintaining Long-Term Professional Relationships One o
ID: 470805 • Letter: C
Question
Conflict and Negotiation: Maintaining Long-Term Professional Relationships
One of the most important aspects of negotiating with someone or a business that you have a long-term and on-going relationship with is maintaining that relationship post-negotiation. Consider the following negotiation:
You are the project manager for a manufacturing company. You have a long-term relationship with a supplier that provides your company with computer chips for your product. There have never been any previous issues, and you and the supplier have had a great relationship. However, with the last shipment, there were defects in 25% of the chips. You need to discuss this issue with the supplier and determine the best solution. Your main concern is not ruining the relationship, but the defects are costly for your organization.
Based on this scenario above, brainstorm your answers for the following 8 areas:
1. Goals
2. Trades
3. Alternatives
4. Relationship
5. Expected outcome
6. Consequences of winning or losing
7. Power
8. Possible solutions
Please indicate the associated # with the answer. Thank you.
Explanation / Answer
Conflict and Negotiation: Maintaining Long-Term Professional Relationships:
Goals:
As a project manager I need to ensure the project which I was taken should be completed successful without much hindrance. At the same time my business communications should develop the business for my organization. More business in the sense need not to loose supplier.
Trades:
Computer manufacturing and getting the chip by the supplier
Alternatives:
This conflict never bring financial loss to the company as well as never willing to lose a supplier, In the mean while defects not allowed not enterentained in future also. Never do harsh conversation with the supplier.
Relationship:
My organization and I both have maintained the Long-Term Professional commitment with our supplier, even supplier also have been maintained healthy relationship with us, supplier supplied the defective chips between1 to 5% it is allowed but within short period it has risen to 25%, this will not accepted.
Expected outcome:
If I conducted the conversation with supplier it will bring positive outcomes, in the sense of 25% defective chips would returned to supplier, supplier have to produced and supply the undefective chips to us. 25% defective chips amount not ready to be paid by the organization. If the supplier replace the non defective chips will be paidout.
Consequences of winning or losing
If I win the conversation,organization would save from financial loss and saving the good supplier, but if I failed the
conversation financial loss because the company to do the final settlement inculdes the defective chips to the supplier and make the supplier to stop her/his supply to the organisation
Power:
Not interest showing the power and not expect same from the supplier, need to do the business with soft.
Possible solutions:
25% defective chips would returned to supplier, supplier have to produced and supply back the undefective chips to us and supplier need to promosied that in future this much of defective chips will not supply
If supplier not willing to take 25% defective chips and produced the new non defective chips behalf of that, I would seek for new supplier.