Indicate the ways in which the company establishes trust and credibility with it
ID: 673105 • Letter: I
Question
Indicate the ways in which the company establishes trust and credibility with its customers through its Website. Here we want to be specific as to what it is about the company's website that helps one trust the company and feel that it is a company that will deliver what it promises. Focus on the website itself and how it conveys these feelings and not what you already know about the company.
Identify some of the cultural issues in international e-Commerce and how these issues can be overcome. When we think culture we need to include things such as language, customs, religion, the type of government they have, the type of currency, their lifestyles and so on.
Explanation / Answer
It is very important for a company to establish trust and credibility with its customers. When a company has a website of its own, trust and credibility with its customers has to be established through its website.
The website should always provide correct and accurate information about their products.
The website should provide information about their new products.
The website should give provide information about both the negative and positive feedback of their products.
If the company has any major achievements, then it should focus the same in their website.
Get reviews from the customers. And these reviews from customers will create a confidence about the product among customers.
Logo of the website is very important to gain the trust and credibility of the customers.
If case of any issues/problems, the customer has to find a way to contact someone. So make contact information easy to find in the website.
Give necessary information to ensure the user that the information they provide is secure and safe.