You placed an order with an online company. When your package ✓ Solved

Select ONE of the topics below and write a letter of complaint.

Paper For Above Instructions

[Your Name]

[Your Address]

[City, State, ZIP Code]

[Email Address]

[Date]

Customer Service Manager

[Company Name]

[Company Address]

[City, State, ZIP Code]

Dear Customer Service Manager,

I am writing to formally express my dissatisfaction with my recent order from your online store, which was placed on [Order Date] and delivered on [Delivery Date]. Unfortunately, upon receiving my package, I found that several items were damaged, leading to considerable disappointment and inconvenience.

Specifically, the following items were not in acceptable condition:

  • [Item 1 Description] - [Damage Description]

  • [Item 2 Description] - [Damage Description]

  • [Item 3 Description] - [Damage Description]

It is incredibly frustrating to invest my time and money into a purchase, only to receive products that do not meet the expected quality. In your advertisements and product descriptions, you emphasize commitment to quality; however, this experience has contradicted those claims.

I would like to request a full refund for the damaged items or a replacement sent to me at no additional cost. I have included photographs of the damaged goods to assist in processing my complaint.

Please let me know how you will address this issue. I am hopeful for a swift resolution to restore my confidence in your company.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

[Your Name]

[Your Contact Information]

References

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  • Patel, R. (2021). Consumer rights and the art of writing complaint letters. Consumer Rights Journal.

  • Nguyen, T. (2019). Online retailers and customer service excellence. E-Commerce Studies.