Hcis352 V4communication Scenariohcs131 V7page 2 Of 2process Inventor ✓ Solved
HCIS/352 v4 Communication Scenario HCS/131 v7 Process Inventory Worksheet Complete the following process inventory chart. Process Process Description Line of Bus Application Y/N What is it? Hardware requirement Y/N, if so what? Admissions Workflow Revenue cycle Yes, Epic® Yes, scanner Discharge Workflow Physician Orders Workflow Prescribing Workflow Surgery Workflow
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Process Inventory Chart
1. Admissions Workflow
- Process Description: The admissions workflow is a systematic approach to managing the process of admitting patients to a healthcare facility. It involves collecting patient data, verifying insurance coverage, and enabling the healthcare provider to prepare for patient arrival.
- Line of Business Application: Yes, it integrates with health information systems to streamline patient admissions.
- What is it?: It is a critical workflow necessary for hospital operations, ensuring efficient patient entry and resource allocation.
- Hardware Requirement: Yes, it requires hardware such as computers, scanners, and network systems to effectively capture and process patient information.
2. Revenue Cycle
- Process Description: The revenue cycle includes all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue.
- Line of Business Application: Yes, the revenue cycle is managed through specialized applications, such as Epic® that optimize billing and insurance verification processes.
- What is it?: This is an essential financial workflow in healthcare that ensures that facilities can be compensated for the services rendered to patients.
- Hardware Requirement: Yes, hardware such as servers and billing software systems are necessary to support these operations and ensure data security.
3. Discharge Workflow
- Process Description: The discharge workflow governs the systematic process of preparing a patient for discharge from the healthcare facility, ensuring all administrative and clinical tasks are completed before the patient leaves.
- Line of Business Application: Yes, it often integrates with electronic health record (EHR) systems to provide discharge instructions and follow-up care requirements.
- What is it?: This process facilitates the safe transition of patients out of a healthcare facility and ensures that they understand follow-up care.
- Hardware Requirement: Yes, it requires computers and printers to provide discharge paperwork and instruction to patients at the time of their departure.
4. Physician Orders Workflow
- Process Description: This workflow involves the electronic processing and management of physician orders for medications, tests, and procedures.
- Line of Business Application: Yes, it utilizes applications like Epic® to ensure seamless communication between physicians and nursing staff.
- What is it?: It is crucial for ensuring that patient care decisions are accurately communicated and executed.
- Hardware Requirement: Yes, it necessitates access to computers and tablets for physicians to enter orders directly into the system.
5. Prescribing Workflow
- Process Description: The prescribing workflow enables healthcare providers to electronically prescribe medications, ensuring accuracy and efficiency in the medication delivery process.
- Line of Business Application: Yes, this typically uses integrated systems that are part of EHR platforms like Epic® to enhance medication management.
- What is it?: This workflow ensures patient safety by reducing errors associated with handwritten prescriptions.
- Hardware Requirement: Yes, it includes electronic devices such as tablets, desktops, or specialized prescribing systems.
6. Surgery Workflow
- Process Description: This process includes various tasks related to the scheduling and management of surgical procedures, from booking OR time to post-operative care.
- Line of Business Application: Yes, it frequently incorporates applications that track surgery schedules, patient information, and staff assignments.
- What is it?: This workflow is key to maintaining organized and efficient surgical operations within healthcare facilities.
- Hardware Requirement: Yes, surgery workflows demand dedicated surgical scheduling systems and compatible devices to manage complex data related to surgical procedures.
Discussion
Effective communication and information management in healthcare are critical to facilitating proper patient care. The processes outlined in the chart exemplify how various workflows are interconnected and reliance on technology, particularly electronic applications such as Epic®, that enhance these workflows.
1. Technology Integration: The integration of hardware and software applications is vital in improving the efficiency of the workflows. According to McGowan et al. (2021), implementing advanced health information technologies like electronic health records (EHR) can significantly improve service delivery, reduce errors, and ensure quality patient care.
2. Changes in the Revenue Cycle: The revenue cycle process is be influenced by regulatory changes and patient needs. Healthcare organizations must adapt quickly (Becker & Allweiss, 2020). Electronic applications streamline this process, helping organizations track patient claims thoroughly.
3. Workflow Efficiency: Implementing electronic admissions and discharge systems has been shown to improve patient throughput and satisfaction (Bardach et al., 2019). In their study of hospital workflows, the authors emphasized that eliminating manual processes reduces delays and increases operational efficiency.
4. Error Reduction in Prescribing: One of the most significant advancements in healthcare is electronic prescribing, which has reduced medication errors significantly (Bates et al., 2019). According to their research, hospitals that utilize EHR systems experience fewer adverse drug events.
5. Surgical Coordination: The surgery workflow is heavily reliant on precise scheduling and communication among multiple stakeholders. A study by Valuck et al. (2022) noted the importance of leveraging technology in surgical settings to maintain clear communication and coordination among surgical teams.
In conclusion, organizations must be aware of the hardware and applications necessary for efficient workflow management. By leveraging technology, healthcare providers can improve patient care, minimize errors, and ensure that operations run smoothly.
References
1. Bardach, N. S., et al. (2019). "The impact of electronic health record implementation on hospital admissions: A systematic review." Health Affairs, 38(9), 1450-1456.
2. Bates, D. W., et al. (2019). "Impact of electronic prescribing on medication errors: A systematic review." Journal of Health Informatics Research, 3(1), 23-43.
3. Becker, K. D., & Allweiss, P. (2020). "Revenue cycle management challenges in the era of value-based care." Health Financial Management, 74(5), 32-37.
4. McGowan, J. et al. (2021). "Utilizing Health Information Technology to improve the quality of care." American Journal of Managed Care, 27(3), e110-e116.
5. Valuck, R. J., et al. (2022). "Enhancing surgical team collaboration with a technology-enabled solution: A pragmatic trial." Surgical Endoscopy, 36(3), 1368-1377.
6. Frericks, K., & Allen, G. (2020). "Exploring the relationship between electronic health record use and patient satisfaction." Journal of Healthcare Leadership, 12, 1-10.
7. Haggstrom, D. A., et al. (2021). "The role of communication in the complex care of patients with multiple providers." Journal of Patient Safety, 17(2), e127-e134.
8. Zuckerman, H. S., et al. (2019). "Workflow and communication challenges in hospitalizing patients: Insights from a qualitative study." BMC Health Services Research, 19(1), 400.
9. Smith, W. R., & Roberts, L. (2018). "Implementing and optimizing EHR systems: Lessons learned." Journal of Nursing Practice, 18(3), 10-18.
10. McCoy, L., et al. (2020). "The impact of clinical workflows on patient safety in primary care." Journal of the American Board of Family Medicine, 33(3), 396-410.