It 520 Module One Short Paper Guidelines And Rubric This Course Inc ✓ Solved
IT 520 Module One Short Paper Guidelines and Rubric This course includes five short business memos. These are designed to actively test your understanding and to apply that knowledge to potential real-world situations. These writing activities also provide practice in communicating your reasoning in a professional manner. Prompt: Team Building and Collaboration (Module One) International Gadgets is a company with offices throughout the United States and in Europe. There has been a history of miscommunication within office departments, between offices, and, most importantly, between the company and its wide customer base.
You have been hired as a manager in the newly created communications department. The purpose of your position is to improve these problematic channels of communications. Company Background International Gadgets (IG) is a multinational company of 1,300+ employees and over billion in revenue. Headquartered in Manchester, New Hampshire, the company designs, manufactures, sells, and supports a variety of low- and high-tech business productivity tools. IG has manufacturing facilities in Detroit, Michigan, and Shanghai, China, and sources component parts from suppliers in Vietnam, China, Brazil, and the United States.
While IG maintains sales offices in New York, Chicago, Los Angeles, London, Munich, Paris, Moscow, and Brussels, its products are sold throughout the United States and all of Europe and in China through a partner firm. IG employs both a direct sales force targeting its top 1,000 customers as well as selling via its website. Sales offices also include service and support operations, managed separately from the sales teams. The company is considering expanding more directly into China and exploring the possibility of opening a sales office in Beijing. IG’s current top-selling product is the OfficeDrone, designed for workplace monitoring.
The OfficeDrone is a small unmanned aerial vehicle for indoor use that includes real-time video monitoring and a targetable built-in water pistol and reservoir. The OfficeDrone is marketed to management and security teams to break up water cooler conversations and other non-productive behaviors among groups of workers. IG has introduced several new products and experienced rapid growth during the past year with many new employees in all departments. The management team has greatly expanded as well, including several first-time managers, and is experiencing difficulties in functioning as effectively as in the past. Communications within and between all parts of the organization, external partners, and suppliers and customers, are at serious risk of completely breaking down.
In a recent example, Detroit Manufacturing was unable to meet a product delivery deadline because of parts shortages from supplies. (The component parts originated in Brazil and had been seriously delayed due to a dockworker’s strike at U.S. West Coast ports.) Manufacturing believed they had informed Sales of the delay, but Sales indicated they had never received that information and ended up losing the customer to a competitor. In another example, European sales were impacted when Switzerland unexpectedly devalued its currency, impacting IG’s profitability. Revised profitability forecasts were provided by several of the European sales offices, but others did not understand the request from the corporate office due to how it was worded, and the delay in response led to unnecessary costs.
Your first task is to hire a small team to address these issues. Write a report to management describing the makeup and roles of your proposed team, what attributes you will be looking for in team members, and what you hope to accomplish with your new team. Be sure to offer solid reasoning in all areas of your report. Rubric Guidelines for Submission: Review the Purdue Owl: Memo website for suggestions and formatting guidelines on memo structure. Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value Description of Business Case Meets “Proficient†criteria, and ideas are substantiated with specific and relevant details Accurately describes the business case and uses specific details in explanation Accurately describes the business case, but lacks specific details in explanation Does not accurately describe the business 30 Recommendations Meets “Proficient†criteria with substantial detail for the rationale Provides a discussion highlighting the recommendations, with sufficient detail for rationale Provides a discussion highlighting the recommendations, but lacks sufficient detail for rationale Does not provide a discussion highlighting the recommendations 30 Conclusions Meets “Proficient†criteria, and conclusions are substantiated with specific and relevant research Draws informed conclusions that are justified with evidence Draws logical conclusions, but does not defend with evidence Does not draw logical conclusions 30 Articulation of Response Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to- read format Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 10 Earned Total 100% Spam Mail Analysis Spam Any email which is unsolicited or seems to be coming from an unknown dubious looking sender is referred to as spam.
More often than not, spam is the major attack source for many phishing scams, viruses, and many other offensive and harmful content. The loss from spam could be as little as just a few minutes to read to the entire data in the computer. The spam often tends to increase the business costs for the receiver in any form. However, there are many things one can do to protect themselves against spam. The person has to have the knowledge on both avoiding and dealing with the spam messages.
It is always better if the user is educated enough to understand the implications of spam mail. Apart from that, there are two trusted and tested ways to be safe from spam attacks Protecting the computer Most of attacks that the spam messages bring are mainly targeting the computer and the data in it. These attacks may vary form malware attacks such as virus injection to ransomware which blackmail the users to give up money. The best way to go about is to update the anti-virus software and firewall setting regularly. This could prevent almost 90% of spam attacks.
One can set this processes to update on their own whenever there is an update available from the manufacturer. It is better to shut down the computer when not in use. The plugins of the browsers should also be updated regularly and the users should make sure that the updates are coming from the browser owner. Protecting the email. As we know, the main source of spam is through the email and setting up defensive strategies to the mail boxes would help a lot in dealing with the spam mails.
One of the best defensive strategies is to delete the spam mail without opening it in the first place. One could use spam filters to their mailboxes which blocks the spam even before it reaches the inbox. The user should try and use an alphanumeric email id which would exclude them from most chain emails. The preview pane should also be disabled as it might allow the hackers from getting their code in. References Spector, L. (2016, June 7).
5 ways to stop spam from invading your email | PCWorld. Retrieved April 28, 2018, from Spykerman, M. (2016). Typical spam characteristics. Retrieved April/May, 2018, from Sample Spam Email Delivered-To: [email protected] Received: by 10.236.140.144 with SMTP id b16csppjo; Sat, 22 June:28: (PDT) X-Google-Smtp-Source: AB8JxZowBuCzPbRxHOiNzo/hVfQitfdggZKp2osMzpqBu6Ay4w8HNjl5ls3wtS3bC7BYTabAta6P X-Received: by 2002: a50:d1c5:: with SMTP id i5-v6mredg.231.; Sat, 22 June :28: (PDT) ARC-Seal: i=1; a=rsa-sha256; t=; cv=none; d=google.com; s=arc-; b=RVuFY6qKKy9VT/8kTHyhkw9mzcBQOeIr86QAkI9nrU15f8o+SM3Cv+yZTRl5IgoFgB CQxXtaLYudzVfF/iYpSw/2DB6NNiWZrrQ1LBotdttBxWhDcaLn6LtqCEo5yjfBDq5FLO YbhVotK7LM84RqyoLLd7KwruYrUqXUtTnYE2eZtT7SlVMyGa2qSAqAqgZHfyjOkZSw2D SbjfVF9EPjPaHU7tegflF6gvyuBEpiAEm/lzFK4leHW5oqJZTUGose4jl3LxusMwCvvQ 3MtVf8n58ETo7BA0RDFknbVtbB5ccFErQ7yYa/Cpq8cLOFUXaKwW1EDAnclRqHG3OTow Y6kQ== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-; h=mime-version:content-transfer-encoding:subject:to:from:message-id :list-unsubscribe:sender:errors-to:date:arc-authentication-results; bh=Qxi4/WNutkX04p0mvxEJy4JdhEz7P5XP+hgOshnGLSk=; b=nDijadcY/Q7PI5Iq+3vukKjEZSbtKQYDOSwfdZg2C6/2eTziMlshLN3bLZHz5S0F7p xGpGXYh9b2YVy0hAmXLfT1vRxtXnmnvL8SI11dyFoLhGafv2jKgY3+XuTOp8Mpd5UNit fNCYhXpCxcuQwHNMLcimE8fYmYVZ1JDgHOnkgkL4ysMrcLfqK0ULNEFeCMbRpurtuWmE DDj/V0tfW8HGH8Wo1gxFZ2WFVo2tLF8XHiB8yCgHumbsLePDflFnvnyReN/PKxL5LMWp 1pit3dCQxRlioD5Eiiu3TNrFQHxlWpr0Lms+vvAhzlMLRjEH7rDNaLxyJL3PSydrN749 g9CQ== ARC-Authentication-Results: i=1; mx.google.com; spf=pass (google.com: domain of bounces+c12557ib53200u+anthatiram.09= designates 2a00:4c84:b0ca:bc99::1 as permitted sender) smtp.mailfrom=bounces+c12557ib53200u+anthatiram.09=; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=cc1l45e3412k2k.wb0ca-bc99.snoprc.cf Return-Path: <bounces+c12557ib53200u+anthatiram.09=> Received: from wb0ca-bc99.snoprc.cf (2a004c84b0cabc.snoprc.cf. 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Paper for above instructions
To: Management, International Gadgets
From: [Your Name], Communications Manager
Date: [Insert Date]
Subject: Proposal for the Establishment of a Communication Improvement Team
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Introduction
Effective communication is foundational for the success of any multinational corporation, particularly one as complex as International Gadgets (IG), which operates in multiple regions with diverse teams. Current challenges involving miscommunication among departments—especially between manufacturing and sales—have revealed potential pitfalls that could jeopardize company revenues and customer satisfaction. This memo outlines the formation of a specialized team tasked with enhancing communication and collaboration across IG.
Team Composition
Given the complexities of IG's operations, I propose forming a Communication Improvement Team comprising five essential roles:
1. Team Leader (Communication Specialist): Responsible for overseeing all team activities, the leader will ensure cohesive efforts among members while also reporting on progress to senior management. They should have strong interpersonal skills, experience in conflict resolution, and a deep understanding of corporate communications.
2. Sales Representative: A representative from the sales team is crucial to gain insights into customer expectations and sales pressure points. This individual will communicate frequently with manufacturing and logistics personnel to ensure that their information needs are met.
3. Manufacturing Liaison: An employee from the manufacturing division will serve as a direct communication line between the manufacturing and sales teams. With technical knowledge and experience in operations, this individual will contribute insights into production capabilities and constraints.
4. IT Support Representative: Given the role of technology in facilitating communication, an IT support person will ensure that communication tools are operational and effective. They will also identify technology gaps and recommend software solutions or training sessions.
5. Customer Service Representative: With a thorough understanding of client issues and feedback, this role will help the team align internal communications with customer needs and expectations. They will also provide input to prevent communication breakdowns that affect client interactions.
Desired Attributes for Team Members
To address the communication challenges faced by IG, I will look for team members with the following attributes:
- Strong Communication Skills: All members must have the ability to articulate ideas clearly and persuasively, both verbally and in writing. This is particularly important to minimize misunderstandings (Rogers & Farrelly, 2019).
- Collaborative Spirit: Each member must value teamwork, demonstrating a willingness to listen and adapt while contributing positively to discussions (Kirkman, 2020).
- Cultural Sensitivity: As IG operates across diverse geographical areas, team members must understand cultural differences that could affect communication styles and preferences (Meyer, 2014).
- Problem-solving Mindset: Members should possess critical thinking abilities to analyze communication issues and suggest practical solutions dynamically (Osborn, 2018).
- Technical Proficiency: Familiarity with communication tools and platforms is essential so that they can effectively leverage technology in the updating of communication processes (Helper & Oz, 2021).
Objectives of the Communication Improvement Team
The primary objectives of the new team include:
1. Assessment of Current Communication Gaps: Conducting thorough evaluations within each department will allow the identification of existing miscommunication channels and areas for improvement. The team will analyze closed-loop communication systems to ensure information is transmitted and received accurately (Friedman & Henneman, 2019).
2. Development of Standardized Communication Protocols: Creating clear communication guidelines and protocols will help remove ambiguity around messaging and ensure consistency. This includes unified processes for reporting production delays and changes in customer status (Schein, 2017).
3. Implementation of Communication Tools: The team will explore effective communication platforms (e.g., Slack, Microsoft Teams) that facilitate real-time sharing of information and feedback. Investing in user-friendly tools is crucial to promote adoption across the company (Wagner, 2018).
4. Training Programs: Conducting workshops aimed at improving communication skills within teams, emphasizing active listening, clarity in messaging, and resolving conflicts. This will foster a culture of open communication (Goleman, 2012).
5. Regular Feedback and Adaptation: Establishing a feedback loop will allow team members to continuously refine communication strategies based on ongoing assessments and employee feedback. This iterative process will ensure that communication remains effective (Jones et al., 2019).
Conclusion
Effective communication is paramount to the success of International Gadgets, particularly with its diverse operations globally. By assembling a specialized Communication Improvement Team, we will take proactive steps toward identifying communication breakdowns, implementing effective strategies, and fostering collaborative work. This initiative supports IG's strategic objectives to enhance business performance and ensure customer satisfaction. I respectfully urge management to approve the formation of this team to navigate our communication challenges successfully.
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References
1. Friedman, M. & Henneman, M. (2019). Communications in the Workplace: Challenges and Opportunities. Business Communication Quarterly.
2. Goleman, D. (2012). The Focused Leader. Harvard Business Review.
3. Helper, S. & Oz, A. (2021). Leveraging Technology for Improved Communication. Journal of Business Strategy.
4. Jones, R., Davis, P., & Brown, L. (2019). Building Effective Feedback Mechanisms in Organizations. The Communication Age.
5. Kirkman, B. (2020). Team Dynamics and Performance: The Role of Communication. Group Dynamics: Theory, Research, and Practice.
6. Meyer, E. (2014). The Culture Map: Breaking Through the Invisible Boundaries of Global Business. Public Affairs.
7. Osborn, M. (2018). Creativity and Problem Solving in Leadership. Journal of Leadership Studies.
8. Rogers, C. & Farrelly, M. (2019). Interpersonal Communication: A Crucial Capability for Success. International Journal of Business Communication.
9. Schein, E. (2017). Organizational Culture and Leadership. Jossey-Bass.
10. Wagner, R. (2018). Effective Use of Communication Tools in Business. Business Management Quarterly.