Case study (questions 1–6) Read this case study , then answer the questions that
ID: 124383 • Letter: C
Question
Case study (questions 1–6) Read this case study , then answer the questions that follow.
Maria is a community services worker. In her role she needs to be able to communicate with many people with different communication needs. Some of the people she works with have low health literacy levels and others are living with an impairment that impacts on their communication. To be an effective communicator in her workplace Maria needs to be able to employ a range of communication modes, models and types in order to meet the individual communication needs of the people she cares for.
Question 1
What are two ways in which Maria’s grammar may impact upon her communication with the people she is providing care to?
Question 2
Why is speed of voice important when Maria is using verbal communication with the people receiving her care?
Question 3
Why is pronunciation important when Maria is using verbal communication with the people receiving her care?
Question 4
Why is nonverbal communication important and when should Maria use nonverbal communication?
Question 5
Provide two examples of how Maria might use nonverbal communication in the workplace.
Question 6
What are some ways that Maria could recognise the nonverbal behaviour of the people she is caring for?
Explanation / Answer
Question - 1
Grammar is very important while communicating in the environment where there are people with different skills of language. One impact if Maria speaks the wrong grammar then the person with low literacy might not understand what she is trying to convey and other impact is that with wrong grammar people might not would want to like to communicate with Maria.
Q-2
Speed is very important because there are many patients that have impairment or low health literacy levels. So, if she speaks in high speed the won't get the message of Maria.
Q-3
Pronounciations is the most influencing factor while communicating with the people and when you are communicating with the patient that difficult to be communicated with then the Pronounciations have to be perfect because patient with impairment might not understand what you are trying to convery.
Q-4
The patients that can't communicate at all that's when the non communication plays an important role because you need to use sign language to communicate with people. If Maria fails to do that then it will be very difficult to take care of those patients.